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Customer Care Agent
3 weeks ago
_**We are hiring**_
**Role**: Customer Support Executive - Cochin
**Location**: Cochin, Kerala
**Educational qualification** - Plus two and above
**Experience**: Both Freshers and Experienced can apply
Freshers preferable
Experience in Domestic process is also considered
**Shift**: Rotational Shift and Rotational Week offs
**5 days of working**
**Salary**: For Freshers 17k Take home + CTC
Basic technical skills will be an added advantage
Excellent communication Skills required (mandatory)
**Max Age**: 35
Two way cab will be provided; Allowance is provided is cab is not required
**Note**: Immediate Joiners are only required
**Roles and responsibilities**:
- Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery.
- Assist Drivers with the latest update on customer's packages/orders, also help them correct coordinates.
- Assist Drivers with navigating any lost packages, provide directions, help with access codes, and help with self-service steps.
- Project a professional company image through phone & chat interaction.
- Assist Drivers with reporting incidents by submitting appropriate forms.
- Provide assistance with regard to customer service issues002E
**Basic Requirements**:
- Educational qualification - Plus two and above
- Basic technical skills
- Good communication Skills
- Able to quickly understand customer issues and requests.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹17,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7200585293
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