Associate - Finance Seller Support
7 months ago
Job Description: Team Leader - Seller Support
Position Team leader / Associate
team Finance LOB in any Ecommerce company.
Ability to speak English and Hindi fluently.
Must have driven projects or process improvement initiatives.
Must have been a consistent performer in the top quartile.
Work independently and ability to make quick decisions.
Must execute tasks with minimum assistance.
Ability to perform multiple tasks and adjust quickly in short timeframes
with limited direct supervision.
Ability to build rapport with others and create a team environment.
Strong communication, organizational, motivational and time
management skills.
Ability to work flexible hours whenever necessary.
Ability to audit calls and coach team members to improve performance.
Ability to analyze quality scores and operational matrices and create
Plan of Action with measurable changes within timelines.
Ability to liaise with other departments and maintain a constant
rapport.
KRA and
**Responsibilities**:
The role of a Team leader in Partner support is
KRA
To ensure the Partner Support ticket TAT targets are met consistently.
Reduction in the number of complaints and number of tickets.
Steady increase in Partner Support vendor experience scores.
Drive and close at least one tangible improvement initiative every
quarter
Pendency of tickets is under control.
Transactional quality and satisfaction targets are met.
**Responsibilities**:
Take maximum care of Employee Satisfaction.
Work with the team and help them achieve their goals.
check the accuracy of the work. Feedback and coach team members.
Publish daily reports on Partner Support metrics and department level
reports.
Prepare action plans for improvement areas and drive initiatives to
address them.
Performance-manage all team members and conduct appraisals
regularly and provide them a direction.
Liaise with the knowledge manager and ensure teams are up to date on
the process knowledge.
Conduct tests to check knowledge.
Manage and resolve vendor escalations
Participate in companywide projects/assignments, which could include
working on curriculum updates/revisions or travelling to assist with new
initiatives.
to understand their pulse via running surveys.
Qualifications & Experience
Minimum 2 years of experience in handling a team in a BPO setup.
Proficient in Office Tools MS Excel, PowerPoint Skills.
-
Associate - Finance Seller Support
6 months ago
Bengaluru, Karnataka, India Myntra.com Full timeAbout the team: The Seller Experience team at Myntra is responsible for shaping best-in-class experience for Myntra marketplace sellers across various touch points. The team is a part of the Marketplace support org and liaisons with various teams across the organization to drive critical projects as Myntra shifts to a marketplace-centric approach Roles and...
-
Seller Support Associate, in Core Stores
7 months ago
Bengaluru, Karnataka, India ADCI - BLR - DTA Full time1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays There has been a new compliance requirement from the Govt. effective Jan 1, 2021. Sellers with B2B sales are...
-
Seller Support Associate
2 days ago
Bengaluru, India Career flight consultancy Full timeSeller Onboarding Associate Are you keen to be part of a Bangalore based Ecommerce startup. We are growing rapidly and there is a role that you can play in growing the business and our brand. Needless to say, We offer a work environment that encourages you to innovate and think beyond boundaries. If you are entrepreneurial and like fast paced team work,...
-
Seller Support Associate
7 months ago
Marathahalli, Bengaluru, Karnataka, India Teleperformance Full timeHiring for Seller Support *Graduation Mandatory *Excellent communication in English & Hindi mandatory *Min 1yr exp mandatory if any prior exp *Rotational shift with 1 rotational week off *Immediate joining with work from office *Walkin Interview **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹24,000.00 per month **Benefits**: -...
-
Seller Support Associate, Assr
2 months ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **Job summary**: **Key job responsibilities**: - **Basic qualifications**: - Excellent written and verbal communication. Along with English, this role also...
-
Seller Support Executive
2 months ago
Bengaluru, Karnataka, India ShopHealthy.in Full timeYour roles & responsibilities will include (but not limited) the following: - Products reviewing and on-boarding - Onboarding new sellers and doctors on our portal - Performing daily operational activities such as managing Unshipped Orders, Order Complaints in the system - Research and reach out to invite and onboard other relevant sellers to sell their...
-
Amazon Seller Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full timeJob Description:Sell and grow with Amazon as a Team Lead, responsible for supervising 18-24 associates in the Seller Support team at ADCI - BLR 14 SEZ.About the Role:We are seeking an experienced Team Lead to join our dynamic team. As a key member of our leadership team, you will be responsible for creating a high-performance culture that motivates...
-
Seller Support Associate, Assr
7 months ago
Bengaluru, India ADCI - BLR 14 SEZ Full time1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **Job summary**: **Key job responsibilities**: - **Basic qualifications**: - Excellent written and verbal communication. Along with English, this role also...
-
Sales Associate, Seller Flex
6 months ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full time2+ years of sales experience - Bachelor's degree Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. To be successful in this role you will have superior communication,...
-
Sales Associate, Seller Flex
3 months ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full time2+ years of sales experience - Bachelor's degree Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. To be successful in this role you will have superior communication,...
-
Program Associate
7 months ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full timeBachelor's degree Key job responsibilities - Identifying seller pain points and escalating the same to improve seller experience - Managing surveys to gather valuable feedback and insights from sellers - Analyzing data to drive insights - Working with key internal stakeholders to set priorities and help unblock sellers - Contributing to the identification...
-
Associate, Resource and Finance Support Gsc’s
7 months ago
Bengaluru, Karnataka, India HSBC Full time-Job description **Business**:Wholesale Credit & Lending** **Open positions:1** **Role Title**: Associate, Resource and Finance Support GSC’s** **Global Career Band**:5** **Location: India/Bangalore** **Recruiter Name: Sowmya Basavaraju** **The Opportunity**: **Role Purpose** - Wholesale Credit & Lending (WCL) is an important contributor to the...
-
Customer Support Associate
4 months ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeCustomer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...
-
Sales Associate
7 months ago
Bengaluru, Karnataka, India Sociofy Enterprise Private Limited - O40 Full timeBachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce with a strong work ethic? If yes, this opportunity will...
-
Sales Associate, Seller Flex Onboarding
3 months ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full time1+ years of sales experience - Bachelor's degree Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. To be successful in this role you will have superior communication,...
-
Sales Associate, Seller Flex Onboarding
7 months ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full time1+ years of sales experience - Bachelor's degree Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. To be successful in this role you will have superior communication,...
-
Finance Associate
4 weeks ago
Bengaluru, Karnataka, India Tradepass Full time**Join a team of young, passionate and creative people committed to building and running world-class events around the world.**: We're building a culture where personal and professional growth are just as important as business growth. That's why we live by the saying “What's Next?" for employees to reach their full potential and excel in their...
-
Amazon Seller Services India Representative
7 days ago
Bengaluru, Karnataka, India myGwork Full timeAbout the RoleThis exciting opportunity is for a motivated Sales Associate to join Amazon Seller Services India. As the face of Amazon, you will engage with sellers at various stages of their life cycle, providing them with expert advice on product selection, pricing, and portfolio expansion.The ideal candidate should possess sales experience, be comfortable...
-
Finance Associate
7 months ago
Bengaluru, Karnataka, India Mixpanel Full time**About Mixpanel** Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including...
-
Finance Associate
4 months ago
Bengaluru, Karnataka, India Hilton Full timeFinance Associate The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA...