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Customer Service Executive
3 weeks ago
Job Role: Customer Service Executive
Roles and Responsibilities:
- Responds to queries from customer through chat to answer queries / inquiries, provide information and handle complaints regarding the organizations products or services.
- Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.
- Update account information and performs general maintenance upon customers request.
- Understands customers needs and maximizes opportunities to promote relevant products and services.
- Exhibits promptness and politeness using the appropriate language while answering customer queries.
Shift: Rotational Shift /Flexible to work in any shifts and timings
5 days working, 2 rotational offs
Minimum Eligibility: Graduate/HSC Freshers and experienced can apply
Location:Malad West,
Mumbai
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹40,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9324572194
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