Cse (Customer Support Executive)

2 weeks ago


Andheri Mumbai Maharashtra, India BEAUTY GARAGE INDIA PVT.LTD Full time

Initiate outbound calls to salons that are partners or potential partners of our beauty products and services.
- Conduct structured feedback surveys to gather insights on their experiences, preferences, and areas of improvement.
- Daily Calls (Targets will be given after successfully completing training)
- Build and nurture positive relationships with salon owners and managers, serving as their main point of contact.
- Listen actively to their feedback, concerns, and suggestions, and ensure that they feel valued and heard.
- Address any issues, challenges, or queries raised by salon partners, and work towards effective solutions in collaboration with relevant departments.
- Provide information to salon partners about our products, services, promotions, and updates.
- Educate them on how our offerings can benefit their business and enhance their services to clients.
- Document feedback, suggestions, and interactions accurately in the company's CRM system.
- Prepare regular reports summarizing feedback trends, key concerns, and improvement recommendations.
- Collaborate closely with the sales, marketing, and product teams to align strategies and address salon partner needs.

**Requirements**:

- Previous experience in customer support, sales, or account management, preferably in the beauty or salon industry.
- Excellent interpersonal and communication skills, both verbal and written.
- Empathetic and patient demeanor to effectively manage conversations and address concerns.
- Strong problem-solving skills to find solutions and resolve challenges faced by salon partners.
- Knowledge of beauty products, cosmetics, and salon operations is advantageous.
- Ability to manage time effectively, multitask, and work independently.
- Positive attitude, self-motivated, and a team player.
- Flexibility to adapt to changing priorities and feedback requirements.

**Benefits**:

- Competitive compensation package with performance-based incentives.
- Opportunity to make a significant impact on partner relationships and the overall salon experience.
- Ongoing training in customer engagement, salon industry trends, and effective communication.
- Potential for professional growth within the customer support or account management function.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7718099546



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