Associate Cash and Card Ops

2 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

**Responsibilities**:

- Investigate complex business enquires/problems and mitigate customer issues
- Engage with multiple technical/vendor teams to raise issues as part of the investigation and track till resolution
- Gather requirements and support the build of tools and processes to enhance the work of the C&C Ops Team
- Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
- Log audit trail and documentation to support the work performed.
- Analyze current performance of the team and publish statistics and reports.
- Support and deliver training material for Contact Centre and Ops teams.
- Train Contact Centre team on Cards & Payments knowledge when required
- Create and update playbooks for C&C Ops Team for new payment products.

**Experience and skills requirements**:

- Relevant knowledge and experience in managing credit card operations of large players
- Good understanding of core credit card features like interest calculation, payment hierarchy, minimum due, fee calculation etc.
- Knowledge and understanding of cards scheme /network (Mastercard, Visa, Amex etc), end-to-end authorization flow, 3DS authentication, Digital wallets, ISO8583 format etc.
- Willingness to learn new schemes (FPS / BACS if not known already) and rulebooks to support C&C Ops.
- Diverse product knowledge, with an ability to develop an understanding of new products

**Soft Skills**:

- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organizational skills
- Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
- Ability to partner and influence across businesses and other support groups
- Control focus and mind-set at all times.
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree, accounting, or financial qualification would be beneficial

ICBCareer
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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