Operational Associate
6 months ago
Roles & Responsibilities
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve centre performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Summarize, collect and analyze call centre trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team Projects
Qualifications:
- Bachelor’s Degree
- 0-2 years of managerial experience
- Customer service experience preferred
- Team handling experience preferred
- Motivated self-starter
- Excellent verbal communication skills
- 6 months+ years of call centre experience preferred
**Salary**: ₹198,602.43 - ₹1,151,084.05 per year
**Experience**:
- Operations research: 1 year (preferred)
Willingness to travel:
- 25% (required)
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