Front Office Associate
6 months ago
**Job Number** 23211868
**Job Category** Rooms & Guest Services Operations
**Location** Aloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
-
Front Office Associate
2 months ago
Delhi, Delhi, India Hilton Full timeFront Office Associate A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their...
-
Front Office Associate
7 days ago
Delhi, India Kumarakom Lake Resort Full timeCompany DescriptionKumarakom Lake Resort, Kerala's leading resort from Paul John Resorts and HotelsRole DescriptionThis is a full-time on-site role as a Front Office Associate at Kumarakom Lake Resort in Kottayam. As a Front Office Associate, you will be responsible for handling guest check-ins and check-outs, managing reservations, and providing excellent...
-
Front Office Associate
3 weeks ago
Delhi, Delhi, India Adiva Residency Beacon, Grant Road Full timeA front office associate, also known as a front desk representative or receptionist, works in the front office or reception of a hotel or business, and their responsibilities include: - ** Customer service**: Greeting customers, answering questions, and providing assistance - ** Check-in and check-out**: Registering guests, assigning rooms, and collecting...
-
Front Office Associate
6 months ago
Delhi, Delhi, India imperativ hospitality Full time**Company Description** Bloom is a next-generation hospitality-tech platform that operates 50+ segment-leading hotels in India. With smart rooms and workspaces in sought-after locations, Bloom provides upscale stay experiences at affordable rates. Their integrated platform, BloomTechTM, leverages machine learning to automate workflows and ensure a...
-
Front Office Associate
2 months ago
Delhi, Delhi, India The Fern Residency, Vijayapura Full timeProvide exceptional customer service, manage front desk operations, and ensure a warm welcome for guests. Front Office Associates are the first point of contact for guests, setting the tone for a memorable stay. Check-in/Check-out: 1. Welcome guests, handle check-in/check-out procedures. 2. Assign rooms, issue keys, and explain hotel facilities. 3. Handle...
-
Front Office Associate
6 months ago
Delhi, Delhi, India Vianaar Homes Pvt. Ltd. Full timeWe’re seeking a skilled and friendly **Front Office Associate** to join our team. You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to...
-
Front Office Associate
6 months ago
New Delhi, India Foxoso Hospitality Pvt Ltd Full timeAble Handle front Office Department. Able to handle guest Quaries, Guests Satisfaction, front office staffing, duty rostering **Salary**: ₹15,000.00 - ₹17,000.00 per month **Benefits**: - Food provided - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly...
-
Guest Service Associate-front Office
7 months ago
Delhi, Delhi, India Hilton Full timeA Guest Service Associate-Front Office assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Guest Service Associate-Front Office, you will assist in daily Front Office operations and work with customers and Guests to serve their...
-
Assistant Front Office Manager
2 months ago
New Delhi, India AccorHotel Full timeJob DescriptionJOB PURPOSESupervise all Front Office area’s including Front Desk, Concierge, Bell Desk/Door Services, and Limousine/Airport Representative, Duty Managers, Pullman Connect & Guest Relations. The position necessitates the individual to spend at least 50% of their time in the Lobby and other 50% in Administrative, Planning, Organizing and...
-
Front Office Executive
5 months ago
New Delhi, India Accor Full timeCompany Description Job Description Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to. Creates a positive and highly motivated working environment that promotes and develops teamwork. Utilizes and develops communication tools and channels for the dissemination of information and workflow in the...
-
Front Office Associate
5 months ago
Delhi, India Brivan Consultants pvt. ltd. Full timeUrgent requirement for the position of Front Office Associate. Position : Front Office Location: Panchsheel Enclave Exp: Min 2 yrs Salary : up to 35K Shift : Day Time: 9:30am - 6:30 pm Working Days: 6 **Job description** Roles and Responsibilities - Greet and welcome guests as soon as they arrive at the office. - Direct visitors to the appropriate...
-
Front Office Associate
6 months ago
New Delhi, India bloom Hotel Group Full time**GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**: Registerguests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registrationand blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. Understands room statusand room...
-
Front Office Associate
8 months ago
Delhi, India Pullman & Novotel New Delhi Aerocity Full time**Job Description**: Front Office Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines. Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and...
-
delhi, India Kumarakom Lake Resort Full timeCompany Description Kumarakom Lake Resort, Kerala's leading resort from Paul John Resorts and Hotels Role Description This is a full-time on-site role as a Front Office Associate at Kumarakom Lake Resort in Kottayam. As a Front Office Associate, you will be responsible for handling guest check-ins and check-outs, managing reservations, and providing...
-
delhi, India Kumarakom Lake Resort Full timeCompany DescriptionKumarakom Lake Resort, Kerala's leading resort from Paul John Resorts and HotelsRole DescriptionThis is a full-time on-site role as a Front Office Associate at Kumarakom Lake Resort in Kottayam. As a Front Office Associate, you will be responsible for handling guest check-ins and check-outs, managing reservations, and providing excellent...
-
Front Office Associate
5 months ago
New Delhi, India Sarovar Hotels & Resorts Full time**Roles & Responsibilty** Greet and assist guests during check-in/out. Use IDS software for smooth operations. Provide info on hotel services and local attractions. Handle reservations and ensure guest satisfaction. Resolve inquiries and complaints promptly. Maintain a tidy front desk area. **Requirements**: Hotel industry experience. Familiarity...
-
Front Office Receptionist
2 months ago
new delhi, India Hotel de Romana Full timeCompany DescriptionHotel de Romana is a deluxe budget hotel located in Daryaganj in New Delhi, India. The hotel offers a total of 35 rooms and is known for its unique character, atmosphere, and facilities. Conveniently located near the airport, New Delhi Railway Station, and the city's main business and shopping district of Connaught Place, Hotel de Romana...
-
Front Office Receptionist
2 weeks ago
new delhi, India Hotel de Romana Full timeCompany DescriptionHotel de Romana is a deluxe budget hotel located in Daryaganj in New Delhi, India. The hotel offers a total of 35 rooms and is known for its unique character, atmosphere, and facilities. Conveniently located near the airport, New Delhi Railway Station, and the city's main business and shopping district of Connaught Place, Hotel de Romana...
-
Front Office Associate
1 month ago
Delhi, Delhi, India PULLMAN Full timeJob SummaryThe Front Office Associate is responsible for providing exceptional guest services, handling daily reservations, and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide professional...
-
Assistant Front Office Manager
1 month ago
New Delhi, India AccorHotel Full timeJOBPURPOSESupervise allFront Office areas including Front Desk Concierge Bell Desk/DoorServices and Limousine/Airport Representative Duty Managers PullmanConnect & Guest Relations. The position necessitates theindividual to spend at least 50% of their time in the Lobby andother 50% in Administrative Planning Organizing and assisting theFront office Manager...