Ofin - Fusion Cloud Support
2 weeks ago
Post-production Technical/Techno-functional support for all RICE components in Oracle Fusion
Cloud - Finance modules (AP/AR/GL/FA/PO).
- Understanding business processes and integration flows (including PAAS solutions).
- Involvement in transition and migration process of solutions with Project team.
- Proactive in debugging and resolution issues reported by the L2/business team as per SLA.
- Conduct emergency bug fixes that impact production (if needed).
- Proactively check logs and dashboard patterns, identify potential issues, and fix the same.
- Identify gaps in alerting - work closely with engineering teams to fill the gaps.
- Conduct root-cause analysis with detailed documentation.
- Fine-tune thresholds.
- Remove false alerts.
- Identify monitoring opportunities and automation opportunities and implement them.
- Create a knowledge base (SOPs and runbooks) for Production support.
- Work on enhancements requests.
**Knowledge, Skills & Experience**
**JJob Experience**
- 5+ years of experience in support or development of RICE components as Technical/Techno-functional consultant in Oracle Fusion - Finance modules (AP/AR/GL/FA/PO).
- Exposure to BIP, OTBI reports, FDBI imports and configuration
- Exposure to PAAS solutions
- Experience in solving critical issues
- Good to have prior experience in the Retail domain.
- Good analysis, debugging, and communication skills are a must.
- Demonstrate knowledge and understanding of large and complex technical system architecture
- Excellent customer service skills
**RRequired Soft Skills**
- Ability to manage multiple priorities without losing focus
- Demonstrated ability to work well with others
- Responds effectively to multiple demands.
- Assumes responsibility for the accuracy of work processes and flow of multiple tasks.
- Excellent written and oral communication skills.
- Self-starter with the ability to adapt quickly in a fast-paced environment
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