Mas India Svc South Core Payroll Pv 142076

2 weeks ago


Pune, India ADP Full time

MAS Payroll Client Services is a client facing team of ~250+ highly motivated and successful associates. We provide best in class service to our MAS Core clients over the phone as well as in-product chat support. As we expand our portfolio, we are looking to onboard associates that are highly passionate and driven to achieve greater heights in their careers. We engage your unique talents and perspectives, and we welcome your ideas on how to do things differently. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at MAS Payroll Client Services team.

**Responsibilities**:

- Handle client queries related to Payroll; both over the phone and chat when needed
- Help clients to use our flagship product, WFN to run their Payroll, retrieve reports, client account maintenance and help them to be compliant with agencies
- Educate clients to navigate through the product and get maximum value out of it
- Prepare for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Identify client pain points and suggest business process improvement ideas
- Update job knowledge by participating in educational opportunities including team briefings and other trainings
- Follow up with customers where necessary and always keep promises
- Maintain great quality of service consistently and enable ADP to retain more clients
- Participate in org/ team level activities and help the team achieve its goals

**Qualification and Skills**
- Good Academic record
- Superior listening, verbal, and written communication skills
- Ability to converse with clients in a neutral accent
- 1-3 years of experience in an inbound international call center environment
- Knowledge of customer service practices and principles
- Ability to handle stressful situation appropriately
- Good logical reasoning and ability to formulate resolution for clients
- Good Arithmetic skills
- Fair knowledge of customer satisfaction surveys/ NPS
- Ability to work in a team environment

#LI-DNI

**Qualification and Skills**
- Good Academic record
- Superior listening, verbal, and written communication skills
- Ability to converse with clients in a neutral accent
- 1-3 years of experience in an inbound international call center environment
- Knowledge of customer service practices and principles
- Ability to handle stressful situation appropriately
- Good logical reasoning and ability to formulate resolution for clients
- Good Arithmetic skills
- Fair knowledge of customer satisfaction surveys/ NPS
- Ability to work in a team environment

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



  • Pune, India ADP Pvt Ltd - India Full time

    MAS Payroll Client Services is a client facing team of ~250+ highly motivated and successful associates. We provide best in class service to our MAS Core clients over the phone as well as in-product chat support. As we expand our portfolio, we are looking to onboard associates that are highly passionate and driven to achieve greater heights in their careers....


  • Pune, India ADP Pvt Ltd - India Full time

    MAS Payroll Client Services is a client facing team of ~250+ highly motivated and successful associates. We provide best in class service to our MAS Core clients over the phone as well as in-product chat support. As we expand our portfolio, we are looking to onboard associates that are highly passionate and driven to achieve greater heights in their careers....


  • Pune, India ADP Full time

    MAS Payroll Client Services is a client facing team of ~250+ highly motivated and successful associates. We provide best in class service to our MAS Core clients over the phone as well as in-product chat support. As we expand our portfolio, we are looking to onboard associates that are highly passionate and driven to achieve greater heights in their careers....

  • Designer - Solar Pv

    2 weeks ago


    Pune, India SgurrEnergy India Full time

    **About us**: SgurrEnergy was founded in 2002 in the UK, with the goal of excelling in renewable energy consulting. In 2007, an office was established in India to provide technical advisory, engineering and project management services for solar energy projects worldwide. With a promising future that resulted in accelerated global market expansion, we built a...


  • Pune, India SgurrEnergy India Full time

    **About us**: SgurrEnergy was founded in 2002 in the UK, with the goal of excelling in renewable energy consulting. In 2007, an office was established in India to provide technical advisory, engineering and project management services for solar energy projects worldwide. With a promising future that resulted in accelerated global market expansion, we built a...


  • Pune, Maharashtra, India SgurrEnergy India Full time

    About us:SgurrEnergy was founded in 2002 in the UK, with the goal of excelling in renewable energy consulting. In 2007, an office was established in India to provide technical advisory, engineering and project management services for solar energy projects worldwide. With a promising future that resulted in accelerated global market expansion, we built a...


  • Pune, Maharashtra, India ADP Full time

    Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. Payroll Voice for HRo CS Core. #LI-DNI Graduate Good communication Skills, written and spoken. Open to work...

  • Payroll Supervisor

    4 weeks ago


    Pune, India Intland Software Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Payroll Supervisor

    2 days ago


    Pune, India Intland Software Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Payroll Associate

    1 week ago


    Pune, India Wolters Kluwer Full time

    As the Payroll associate for India you will support all activities that fall into the Payroll function, reporting to a Payroll Manager and sharing duties with a peer Analyst on the team. You will be part of a centralised APAC function delivering core HR operational services across India, and in time that may extend to supporting other APAC countries. Your...

  • Payroll Supervisor

    1 week ago


    Pune, Maharashtra, India Intland Software Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Payroll Executive

    3 weeks ago


    Pune, India TopSource Worldwide Full time

    Full Time - Pune, India - Closes: 30th November 2023 **TopSource Worldwide** TopSource Worldwide is a rapidly growing business through acquisition and client growth. It is critical for the business that we realise every opportunity to integrate and deliver change which enables consistency in how we work, and ease of doing business for our clients,...

  • Payroll Executive

    2 months ago


    Pune, India TopSource Worldwide Full time

    TopSource Worldwide is a rapidly growing business through acquisition and client growth. It is critical for the business that we realise every opportunity to integrate and deliver change which enables consistency in how we work, and ease of doing business for our clients, optimises our financial performance and ensures our colleagues have fulfilling and...

  • Payroll Executive

    1 day ago


    Pune, India TopSource Worldwide Full time

    TopSource Worldwide is a rapidly growing business through acquisition and client growth. It is critical for the business that we realise every opportunity to integrate and deliver change which enables consistency in how we work, and ease of doing business for our clients, optimises our financial performance and ensures our colleagues have fulfilling and...


  • Pune, India TIAA Full time

    The Payroll & Benefits Manager, Europe & Asia Pacific job contributes to the design and ensures compliance with payroll processes across multiple country jurisdictions including calculating gross and net pay amounts, payroll specific records maintenance, reconciliation of payroll records, and payroll data administration. Under limited supervision, this job...

  • Pv Officer

    1 week ago


    Pune, Maharashtra, India PrimeVigilance Full time

    Company DescriptionWe are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008.We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and...


  • Dapodi, Pune, Maharashtra, India Accurate Powertech India Pvt Ltd Full time

    **Company Overview** Accurate Powertech India Pvt. Ltd. is a power solutions provider specializing in Kirloskar Generators, Solar Power System projects, and Genset rentals across India. **Job Overview** Junior Solar PV Electrician position with 0 to 3 years of experience in Pune, Maharashtra, India. Full-Time employment at Accurate Powertech India Pvt....


  • Pune, Maharashtra, India Nuveen Full time

    The Payroll & Benefits Manager, Europe & Asia Pacific job contributes to the design and ensures compliance with payroll processes across multiple country jurisdictions including calculating gross and net pay amounts, payroll specific records maintenance, reconciliation of payroll records, and payroll data administration. Under limited supervision, this job...


  • Pune, Maharashtra, India Nuveen Full time

    The Payroll & Benefits Manager, Europe & Asia Pacific job contributes to the design and ensures compliance with payroll processes across multiple country jurisdictions including calculating gross and net pay amounts, payroll specific records maintenance, reconciliation of payroll records, and payroll data administration. Under limited supervision, this job...


  • Pune, Maharashtra, India Nuveen Full time

    The Payroll & Benefits Manager, Europe & Asia Pacific job contributes to the design and ensures compliance with payroll processes across multiple country jurisdictions including calculating gross and net pay amounts, payroll specific records maintenance, reconciliation of payroll records, and payroll data administration. Under limited supervision, this job...