Customer Advocacy Pes

1 month ago

Bengaluru, India Hewlett Packard Enterprise Full time

Customer Advocacy PES & NaaS Expert

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Who We Are**:
**Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” - and creating new customer experiences across intelligent spaces and digital workspaces.

**What you’ll do**:

- Actively consult with customer on Proactive Network Services
- Analyze, design and ideate for scaling Proactive Services and associated IC's
- Actively look to streamline and automate proactive services
- Creating customer requirement document and business outcome plan
- Optimisation: Working on continuous improvement of network operations, uptime and security conformance.
- Ability to multitask and work independently when required, with little supervision or direction
- Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organisation
- Formulate action plans (technical and operational) for analysing and resolving reported issues.
- Simulate customer designs in lab.
- Participate in solution development and publications for knowledge base.
- Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organisations.
- Required to travel to customer sites for consulting, training purposes, business reviews.
- Provide Quarterly Customer Review meetings, providing technical status and recommendations.
- _ Knowledge and Skills: _
- Routing and Switching Consulting Expert
- Track record of Network Automation, Tooling and Proactive Services
- Developing and inculcating deliver best practices
- Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
- Excellent analytical and problem solving skills.
- Conducting reviews of material specifications and hardware, software, and electrical component design.
- Evaluating forms of empirical analysis, modelling and testing methodologies to validate product designs and specifications.
- Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

**What you need to bring**:

- Minimum 8-12 years experience as a customer-facing Network Consultant driving al aspects of Network Services including design / implementation and proactive services
- Bachelors degree in Computers, EEE or ECE

**What we can offer you**:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Want to know more about how you can make your mark with us?

**Then let’s stay connected**

india #aruba

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Engineering
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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