Service Coordinator

3 weeks ago


Ernakulam, India Sepack India Private Limited Full time

Service Scheduling
- dealer / distributor management
- Customer Communication : Serve as the main point of contact for customers regarding service inquiries, updates, and scheduling.
- Collaborate with the sales team to provide technical support, product information, and service recommendations to customers during the sales process.
- Coordinate with the parts department to ensure availability of required parts and materials for service jobs.
- Assign service requests to technicians based on skill level, availability, and workload.
- Address any issues or concerns raised by customers and implement corrective actions as needed.
- Maintain accurate records of service activities, including service orders, work performed, parts used, and customer communications.

**Qualifications**:

- Bachelor’s degree in in any field
- Fresher / experienced
- Experience in Tally software
- Proficiency in Hindi is an added advantage
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal teams.
- Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9778421334


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