Support Coordinator

4 days ago

Ernakulam, India CD Business Solutions Full time

**Job Title:Support Coordinator**

**Job Summary**:
The Support Coordinator will play a crucial role in supporting both the business analyst and project management as well as marketing and client handling activities within the organization. This position requires a proactive, highly organized individual who can efficiently balance a variety of tasks, including client communication, resource allocation, documentation, and marketing activities, to support the seamless execution of projects and marketing initiatives.

**Key Responsibilities**:
1. Support for Business Analyst and Project Management:

- Assist in analyzing client requirements to understand the scope of work.
- Help in planning, allocating work to the team, and ensuring project deliverables meet quality standards within budget and timelines.
- Support in continuous project monitoring and updates to ensure client satisfaction.

2. Client Handling Support:

- Assist in addressing client concerns, providing timely solutions, and fostering trust for long-lasting collaborations.
- Help maintain client relationships through regular communication, updates, and support.

3. Resource Allocation Assistance:

- Support in assigning tasks and resources based on project needs, budget, and timelines.
- Assist in ensuring efficient use of resources to achieve project milestones.

4. Team Handling Support:

- Facilitate clear communication of client requirements to the team.
- Collaborate with team members to ensure successful project completion and support post-closure activities.

5. Documentation and Meeting Coordination:

- Assist in creating and maintaining client folders, recording meetings, and managing formal engagement documents.

6. Zoom Handling and Virtual Work Monitoring:

- Support in managing Zoom meetings, admitting participants, and monitoring remote work to ensure productivity and project completion.

7. Marketing Activities Support:

- Engage in marketing communications, such as WhatsApp messaging and direct client calls.
- Assist in the creation of marketing content and the organization of promotional events.
- Support sales strategies by aiding in initial meetings with new clients, understanding their requirements, and guiding the team in preparing demos aligned with client visions.
- Contribute to maintaining client relationships through effective follow-ups, ensuring project completion and timely payments.

8. Client Follow-Ups:

- Help in following up with clients for project closures and payments to ensure client satisfaction and financial health of projects.

9. Administration and Decision Support:

- Participate in administrative discussions, providing feedback and suggestions.
- Assist in planning and executing workflows based on management priorities.

**Qualifications**:

- Bachelor's degree in any field.
- Strong organizational and communication skills.
- Ability to multitask and work efficiently under pressure.
- Proficiency in Ms office is an advantage.
- salary10,000-15,000

**Additional Requirements**:

- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.

This role is designed to support critical functions across business analyst, project management, and marketing disciplines, requiring a dynamic individual who can seamlessly integrate into multiple aspects of the business process.

**Job Types**: Full-time, Permanent

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

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