Messaging Services Advisor

1 week ago

Noida, India NTT DATA Full time

**Req ID**:214948

We are currently seeking a Messaging Services Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Principal Accountabilities**:

- Strong SME knowledge of the following technologies:

- Skype for Business 2015-2019
- MS Teams
- Microsoft Teams
- MS Teams administrator
- Direct routing with MS Teams / MS-teams PSTN Direct routing
- Configuring and Managing Direct Routing in Microsoft Teams
- Manage team and channels in Microsoft Teams
- Teams Audio conferencing users
- Intermediate knowledge of IP Telephony
- Advanced knowledge of Exchange Server, Exchange Online and integration between MS Skype for Business / Lync and Exchange Server
- Knowledge of Server and Networking principles pertaining to enterprise environment
- Performs maintenance on existing operating systems.
- Evaluates, engineers, tests, recommends, and implements secure infrastructures.
- Acts as a resource for system escalation issues.
- Documents platform standards and processes for ongoing operations.
- Gathers business requirements for system design and validates recommended solution for Change Management.
- Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
- Performs root cause analysis on failed components and implements corrective measures.
- Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
- Responsible for following company specific systems engineering standards.
- RCA for high severity issue, CRQ Deployments during weekends and holidays.
- On Call Support: shift for all required work and done during weekends.
- Provide Technical Documentation and training and mentorship to junior team members.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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