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Messaging Services Specialist Advisor
2 days ago
Req ID: 270872
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
"Messaging Services Specialist Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME/lead role on accounts. Providing steady state support to the messaging infrastructure, handling On-Call support responsibilities, handling escalations, critical issues, server maintenance activities, and other day to day support operations. Expert on Google Workspace and Proofpoint email protection.
Key Responsibilities:
Managing google workspace infrastructure-(Mail, Drive, Chats, Apps, Groups, Calendar, and Contacts.)
Managing the lifecycle of shared drives based on user requests and organizational policies.
Implementing shared drive membership permissions based on organizational policies.
Managing and troubleshooting calendar and calendar resources
Monitoring usage reports and recommending changes.
Configuring and managing Groups for business
Configuring memberships and advanced settings
Implementing Google group security access controls to restrict members.
Configuring basic mail routing scenarios for split delivery
Configuring end-user access to Gmail by using Google Workspace Sync for Microsoft Outlook (GWSMO) or email client (for example, POP, IMAP, Thunderbird, Outlook)
Configuring administrator access for mail forwarding by using advanced Gmail settings (for example, compliance rules, default routing, APIs)
Managing and understanding all available spam controls (for example, allowlist, denylist, inbound gateway, and IP allowlist)
Managing Gmail archives
Troubleshooting and collecting logs and reports needed to engage with the support team.
Troubleshooting access to Google Workspace services (for example, Gmail and Drive)
Using Google Vault to support legal initiatives.
Configuring retention rules based legal security policies (for example, setting retention rules, placing legal holds, exporting data for additional processing and review, auditing reports, and searching a domain's data by user account, OU, date, or keyword)
End User support for all Google Workspace Services - Gmail, Drive, Calendar, Chat, Groups
ProofPoint-Email Protection
Collaborate with cross-functional teams to integrate Google Workspace platforms with other systems and applications.
Monitor and analyse Google Workspace usage and performance to identify areas for improvement and optimization.
Stay up-to-date with the latest Google Workspace technologies/apps and trends and make recommendations for improvements and enhancements.
Mentor and train junior engineers on Google workspace best practices and procedures.
Knowledge of Server and Networking principles pertaining to enterprise environment
Evaluates, engineers, tests, recommends, and implements secure infrastructures
Acts as a resource for system escalation issues.
Documents platform standards and processes for ongoing operations
Coordinate closely with vendors, handling escalations and prioritization.
Qualifications:
§ bachelor’s degree in computer science, Information Technology, or related field.
§ 8+ years of experience Google Workspace administration.
§ § Strong understanding of Google Workspace security and compliance requirements.
§ § Excellent problem-solving and troubleshooting skills.
§ Ability to work independently and as part of a team.
§ Excellent communication and interpersonal skills.
Google Workspace Administrator certification is a plus"
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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