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Associate, Literacy Cloud Power User

1 month ago

New Delhi, India Room to Read Full time

Position Overview:
The Literacy Cloud Power User (LCPU) is the “master” of the Literacy Cloud platform at the country level. She/he will be the part of Quality Reading Material (QRM) department and will report to Sr. Manager, QRM

Duties & Responsibilities:
(A) Serve as the Literacy Cloud expert in country.- Has sub-administrative access to Literacy Cloud.- Understands the ins and outs of the backend, how to adjust content, troubleshoot issues, and when to communicate issues “up the chain.”- The LCPU should be aware of the content on Literacy Cloud in the local language(s).- Should look at what current content exists on the platform and when new content is uploaded and changed.

(B) Provide Literacy Cloud support and guidance to Programs.- Locally owns the guidance for key processes. If someone asks for guidance to upload content, for example, the LCPU provides training, walks colleagues through steps OR knows were to find the written guidelines to support.- Deliver the training to key persons on navigating the backend of the platform- Provide orientation on Literacy Cloud to New joinees.- Guide and support key people on content upload if required.- Take feedback and support GO in making the training process better and updating guidelines if and when required.- Work with the Communications Team to promote Literacy Cloud.

(C) Provide input into Program workplans (coordinate, as needed).- Understands the process and time required for uploading new content to Literacy Cloud.- Works with the QRM team to provide input into schedules and workplans for Literacy Cloud uploads. Helps coordinate uploading of content across teams, where needed.

(D) Connect / collaborate to keep Literacy Cloud up to date.- Acts as the eyes, ears and voice of Literacy Cloud in country. Informs colleagues of platform updates.- Coordinates the translations of periodic updates to keep the platform up to date in the local language.- Documents challenges and pain points and provides recommendations to make the platform more user friendly.

(E) Serve as the Primary Contact for Literacy Cloud in country.- Communicates with the Global Literacy Cloud Team.- Represents the country office in periodic meetings with other country offices and global office colleagues as it relates to Literacy Cloud.

(F) Literacy Cloud Promotions.- Responsible for driving Literacy Cloud Promotions across program states and with likeminded organizations to drive awareness and user numbers.- Responsible for keeping track of and analysing user numbers on Google Analytics.

Qualifications:
- B.Tech /B.C.A/B.Sc (Computers) from Recognized University or its equivalent.- Minimum 2-3 years of working experience on data base handling.- Prior experience of working with Non-Profit Organization and knowledge of managing databases.- Experience on Managing online content/ web portals.-
- Knowledge of Ms-Office Packages (MS-EXCEL, MS- ACCESS, MS-POWERPOINT) is compulsory.- Strong verbal and written communication Skills (Both Hindi & English).- Strong Presentation Skills.- Ability to perform Multi - Tasking.

Compensation:
Room to Read offers a competitive salary with excellent benefits. Benefits include thirteenth month bonus, health insurance and a retirement plan. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries on literacy and gender equality in education.

Location(s)

India - Main - New Delhi

To be successful at Room to Read, you will also:

- Have passion for our mission and a strong desire to impact a dynamic nonprofit organization
- Be a proactive and innovative thinker who achieves results and creates positive change
- Have a very high level of personal and professional integrity and trustworthiness
- Embrace diversity and a commitment to collaboration
- Thrive in a fast-paced and fun environment

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled