Customer Care Executive

2 months ago

Wagle Estate Thane Maharashtra, India A2tech Full time

**Require Customer Care Executive (Voice) Role at 5paisa for Thane Locations**

**Job Location : Thane**

**CTC**: 3 **LPA**

**we are looking for dynamic individuals to join our team as Customer Service Executives (Voice). If you are passionate about customer service and eager to be a part of a revolutionary fintech journey, this role is for you**

**About Us**:A**t 5paisa, we are not just redefining finance; we are rewriting the rules. Our commitment to cutting-edge technology, transparent transactions, and user-centric design sets us apart. Join us at the forefront of innovation where your career can be as dynamic as you are. Ready to be a part of the revolution? Welcome to 5paisa, where your aspirations meet innovation.

**Role & Responsibilities**:

- Handle customer queries via calls
- Resolve queries related to investment products
- Identify customers needs with quick response times
- Manage and address customer queries and complaints
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints within defined turnaround times

**Role Requirements**:

- Full-time graduation in any stream is mandatory
- Minimum of 6 months of experience in Customer Service
- Excellent communication, writing, typing, and presentation skills

**Why Join 5paisa**:

- Innovative Culture: Be part of a company that drives innovation in the fintech industry, contributing to the transformation of how people manage and access their money.
- Tech-Driven Solutions: Engage in tasks that challenge your skills while improving tech productivity, efficiency, and customer experience.
- Professional Growth: Join a team that values your growth, encourages you to take on challenges, learn, and develop your skills.

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- excellent English (required)

Work Location: In person

**Speak with the employer**
+91 8422951221

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