Account Executive
6 months ago
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.
Job Responsibilities
- Demonstrate a thorough understanding of the Hogarth business model, services and technology.
- Ensure clients understand agreed workflows and manage them through the process.
- Set and manage client expectations deliverables and timeframes.
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever
possible.
- Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/ or
the client.
- Build strong day to day relationships with all clients and agency stakeholders - communication is key
Strive to better client and stakeholder relations.
- Identify training opportunities for clients to ensure their adherence to processes & improve workflow.
- Act as a brand QC/Guardian - always ensure brand guidelines, QC checklists and procedures are followed.
- Prepare accurate cost estimates and ensure all estimates are approved by respective stakeholders.
Job Requirements:
- 2+ years of experience in client servicing.
- Development of effective, long term Agency and Client relationships -good listener, quick learner, self-motivated.
- Can do attitude and an ability to work under pressure.
- Strong interpersonal and communication skills.
- Ultimately, we are after a bright, analytical, reliable and self-motivated individual who wants to join an exciting Digital Creative Agency that prides themselves on accuracy, results and exceptional client care.
LI-AR1
**Diversity & Inclusion**
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
**Data**:
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