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Customer Support Executive

5 months ago

Delhi, India Thriwe Consulting Private Limited Full time

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 2 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

COVID-19 considerations:
YES

Ability to commute/relocate:

- Patel Nagar, Delhi - 110008, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Account management: 3 years (preferred)
- Sales: 2 years (preferred)
- total work: 4 years (preferred)