Tele-caller (Inbound Calls)

2 days ago


Chennai Tamil Nadu, India TilliT Solutions Full time

**Job Description: Tele-caller (Inbound Calls Handling)**

**Location**: T. Nagar, Chennai
**Working Hours**: 1:00 PM to 9:00 PM
**Salary**: ₹15,000 - ₹20,000 per month
**Experience Required**: Minimum 1 year in a similar role, with experience in **ticket closing**
**Preferred Gender**: Male
**Languages Required**: Fluent in English and Tamil

Key Responsibilities:

- **Handle inbound calls** professionally and provide accurate information to customers.
- Resolve customer inquiries efficiently and **close support tickets** within the expected timeframe.
- Maintain detailed and accurate call logs, and update relevant information in the customer database.
- Ensure a high standard of customer service, addressing customer needs with empathy and clarity.
- Coordinate with other departments as necessary to resolve issues and ensure customer satisfaction.

Qualifications:

- **Minimum of 1 year of experience** as a tele-caller or in customer service handling inbound calls.
- Prior experience with ticketing systems and **ticket closure.**:

- **Strong communication skills in English and Tamil.**:

- Ability to work independently and handle customer queries calmly and effectively.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Inbound voice: 1 year (required)
- Ticket closing: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person


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