Tele-caller (Inbound Calls)
1 month ago
**Job Description: Tele-caller (Inbound Calls Handling)**
**Location**: T. Nagar, Chennai
**Working Hours**: 1:00 PM to 9:00 PM
**Salary**: ₹15,000 - ₹20,000 per month
**Experience Required**: Minimum 1 year in a similar role, with experience in **ticket closing**
**Preferred Gender**: Male
**Languages Required**: Fluent in English and Tamil
Key Responsibilities:
- **Handle inbound calls** professionally and provide accurate information to customers.
- Resolve customer inquiries efficiently and **close support tickets** within the expected timeframe.
- Maintain detailed and accurate call logs, and update relevant information in the customer database.
- Ensure a high standard of customer service, addressing customer needs with empathy and clarity.
- Coordinate with other departments as necessary to resolve issues and ensure customer satisfaction.
Qualifications:
- **Minimum of 1 year of experience** as a tele-caller or in customer service handling inbound calls.
- Prior experience with ticketing systems and **ticket closure.**:
- **Strong communication skills in English and Tamil.**:
- Ability to work independently and handle customer queries calmly and effectively.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Diploma (preferred)
**Experience**:
- Inbound voice: 1 year (required)
- Ticket closing: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
**Location**:
- Chennai, Tamil Nadu (required)
Work Location: In person
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