Customer Support Officer

3 weeks ago

Mumbai, India AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

The Customer Support Officer will be responsible for making the customer's experience the best it can be. The customer support personnel often acts as the link between the external and internal customers.

**In this role, you will**
- Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner.
- Competent in the use of company systems to support in treatment status and sales status follow up.
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Lead projects or activities (Incl CX surveys) designed to improve customer satisfaction and business performance
- Manage customer escalations and follow up for prompt resolutions and customer satisfaction
- Establish work objectives, implementation and plan and process related SOP and review periodically for continuous improvement
- Perform quality control audits to ensure accuracy of all records required
- Set up department assessment KPIs and monitoring dashboard
- Review Deptt work accuracy and efficiency
- Compile data & provide Operations Manager with periodical reports/updates with proposal on related preventive imrpvement actions
- Assist in/collaborate with relevant stakeholders in the development of new programs and changes to existing programs to improve existing methods and procedures for the purpose of eventually improving customer experience
- Assist with SEM query responding and Invisalign Insights as needed
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Handle important guests visiting, like: visa, hotel, transportation, tour etc
- Conduct and maintain non-VIP daily contact
- Support marketing in material preparation and translations
- Participate in special projects and/or training when requested.
- Other duties as assigned from time to time

**In this role, you’ll need **

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
- 3-5 Years customer service or sales administrator work experience a plus in a medical device customer-based environment.
- A college degree

LANGUAGE SKILLS
- Fluency in English
- Ability to read and interpret basic documents.
- Ability to write routine reports and
- Ability to communicate effectively with internal and external customers.

Desired skills
- As person has got SFDC experience will be an added advantage.
- Patience
- Attentiveness
- Ability to handle surprises
- Empathy
- Willingness to Learn
- Tenacity
- Persuasion Skills
- Operational flexibility

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy

  • Urgent Requirement Customer Care Executive Bfsi

    4 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    Should be comfortable with rotational day shift(9Hrs), 08AM to 08PM Window. - Graduate / Minimum 6 months of BPO Experience. - Should be excellent in English communication. - Should be comfortable with work from office. - BFSI voice process experience preferred. **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 - ₹30,000.00 per...

  • Customer Support Officer

    2 weeks ago

    Mumbai, Maharashtra, India Cathay Pacific Full time

    CCD - Customer Care - Mumbai, India - Cathay Pacific - Application Deadline 11 Feb 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from...

  • Customer Support Officer

    3 weeks ago

    Mumbai, India AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Officer - Customer Support

    4 days ago

    Mumbai, Maharashtra, India Dork Ketal Full time

    **About the Company** Dorf Ketal is an India based MNC headquartered in Mumbai, having a global presence across US, Brazil, Argentina, Netherlands, South East Asia and Gulf countries. We have our R&D labs, manufacturing plants, warehouses and sales offices strategically located worldwide to service our Global clients swiftly and efficiently. **Position**:...

  • Maintenance Technician

    7 days ago

    Mumbai, India customer support center Full time

    A technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...

  • Cco (Customer Care Officer)

    2 weeks ago

    Mumbai, Maharashtra, India Mandke Hospital Support Services Ltd Full time

    To guide patients and attendants to various health services provided by the hospital - Ensure that right billing takes place based on the kind of service required by the patient - Readily help the patient and attendant - Solving the problems of the patient and clear the queries regarding their case - Keeping track of upper end patients - Problems being...

  • Customer Support

    2 months ago

    Mumbai, India SH Square Consultants Full time

    Job Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp on - 9893187940 Shruti Sharma **Salary**: ₹150,000.00 - ₹200,000.00 per year **Education**: -...

  • Customer Support

    3 days ago

    Mumbai, India SH Square Consultants Full time

    Job Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp on - 9893187940 Shruti Sharma **Salary**: ₹150,000.00 - ₹200,000.00 per year **Education**: -...

  • Customer Support Officers

    2 months ago

    Navi Mumbai, India Five Splash Infotech Full time

    Navi Mumbai (Maharashtra) 2-5 years FiveS Digital, A leading Technology led BPM Organization (only Diversity Certified BPM organisation in South East Asia) has the following requirements for their clients in the Gaming Industry. - Customer Support Officers for an International Gaming Process (Voice ) for the following languages: - 1. Mandarin 2....

  • Customer Support Officers

    3 weeks ago

    Navi Mumbai, India Five Splash Infotech Full time

    Navi Mumbai (Maharashtra) 2-5 years FiveS Digital, A leading Technology led BPM Organization (only Diversity Certified BPM organisation in South East Asia) has the following requirements for their clients in the Gaming Industry. - Customer Support Officers for an International Gaming Process (Voice ) for the following languages: - 1. Mandarin 2....

  • Customer Support Officer

    2 months ago

    Mumbai, India Parag Parikh Financial Advisory Services Limited Full time

    PPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India’s earliest SEBI Registered Portfolio Management Service (PMS) providers. For More Information visit our website: Customer Queries via different...

  • Customer Support Officer

    2 weeks ago

    Navi Mumbai, India SWIM CHEM SERVICES Full time

    Wanted urgently a **Female Customer Relation Officer/Executive f**or - A reputed builder of New Panvel - Excellent communication skills in English and Hindi - BMS/MBA with experience in the same field will be preferred - If you are one, call us on 8286305943 - Manage a large number of incoming phone calls. - Provide accurate, valid and complete information...

  • Customer Support Officer

    1 week ago

    Mumbai, Maharashtra, India Parag Parikh Financial Advisory Services Limited Full time

    Company ProfilePPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India's earliest SEBI Registered Portfolio Management Service (PMS) providers.For More Information visit our website:...

  • Customer Support Officer

    3 weeks ago

    mumbai, India Parag Parikh Financial Advisory Services Limited Full time

    Company ProfilePPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India’s earliest SEBI Registered Portfolio Management Service (PMS) providers. For More Information visit our website: ...

  • Customer Support Officer

    1 week ago

    Mumbai, Maharashtra, India Parag Parikh Financial Advisory Services Limited Full time

    PPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India's earliest SEBI Registered Portfolio Management Service (PMS) providers.For More Information visit our website: Customer Queries via different...

  • customer support

    1 week ago

    Mumbai, Maharashtra, India Arme consulting Full time

    Responsibilities: Provide excellent customer support through various channels (phone, email, chat, etc.). Address customer inquiries, issues, and complaints promptly and professionally. Assist customers in navigating our products/services and resolving problems. Ensure accurate documentation of customer interactions and feedback. Collaborate with internal...

  • Customer Support

    2 months ago

    Mumbai, India SH Square Consultants Full time

    Job Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp Nishi Singh 7905661467 **Salary**: ₹100,000.00 - ₹200,000.00 per year Schedule: - Day...

  • Customer Support

    2 weeks ago

    Mumbai, India SH Square Consultants Full time

    Role - Customer Support Experience - Freshers/ Min. 1yrs Education - Graduation Mode - Work from Office Speak - Fluent in English Interested can call or Whatsapp Nishi Singh 7905661467 **Salary**: ₹150,000.00 - ₹200,000.00 per year Schedule: - UK shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to...

  • Customer Support

    1 day ago

    Mumbai, India SH Square Consultants Full time

    Job Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp Nishi Singh 7905661467 **Salary**: ₹100,000.00 - ₹200,000.00 per year Schedule: - Day...

  • Customer Support Officer

    1 week ago

    Mumbai, Maharashtra, India Parag Parikh Financial Advisory Services Limited Full time

    Company Profile PPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India's earliest SEBI Registered Portfolio Management Service (PMS) providers. For More Information visit our website: Job...