Customer Support Officer

3 weeks ago


mumbai, India Parag Parikh Financial Advisory Services Limited Full time
Company Profile
PPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India’s earliest SEBI Registered Portfolio Management Service (PMS) providers. For More Information visit our website: Responsibilities
Handling Customer Queries via different channels.
Accepting Transactions at Front office using TSM Machine.
Reporting and processing of inflow and outflow of funds.
Coordination with Branches, KYC Team & RTA.
Making sure emails are handled/ resolved in a timely manner.
Keep track of day-to-day mails received and reply to them within TAT.
Monitoring escalations and complaints and resolving them while ensuring the adherence to compliance / SEBI / CAMS guidelines.
Qualifications & Experience
Experience Required: 3 + Years of relevant experience in the Mutual Fund Industry.
Graduate in any stream
Latest NISM Certification.
Should have excellent written (email) and spoken communication skills

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