Customer Service Executive

1 week ago

Bengaluru, India Smart Core Solutions Full time

A Female Service Coordinator typically works in the customer service department of a company or organization and is responsible for coordinating and managing customer service requests. Here are some of the specific job roles and responsibilities:
Managing customer service requests: Receiving and managing customer service requests, ensuring that they are resolved in a timely and efficient manner.

Coordinating with other departments: Collaborating with other departments, such as sales, marketing, and operations, to ensure that customer service requests are handled appropriately and in a timely manner.

Communicating with customers: Maintaining regular communication with customers to keep them updated on the status of their requests and to ensure that they are satisfied with the level of service provided.

Analyzing customer feedback: Collecting and analyzing customer feedback to identify areas for improvement in the company's customer service processes and procedures.

Maintaining records: Maintaining detailed records of customer service requests and ensuring that they are properly documented and tracked.

Training and coaching: Providing training and coaching to other customer service team members to ensure that they are able to effectively manage customer service requests.

Overall, a Female Service Coordinator plays a critical role in ensuring that customers receive high-quality service and support. They must have strong communication and organizational skills, be able to work effectively with other departments and team members, and be able to adapt quickly to changing customer needs and requirements.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 7829638373

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