Product Support Representative

2 weeks ago


Bengaluru Karnataka, India Signeasy Full time

**Join Signeasy, and contribute to a paperless world**:
Signeasy is a leading eSignature and contract workflow platform to sign, send, and manage critical business documents. 48,000 companies in over 100 countries use Signeasy to simplify paperwork and increase efficiency across departments like Sales, HR, Finance, Operations, etc. Signeasy is a recommended 2023 Google Workspace App and integrates seamlessly with Office 365, Salesforce, Dropbox, and Box. Signeasy is highly rated on customer satisfaction and product innovation by independent software review sites and industry analysts, and its mobile apps consistently rank among the top 100 business apps on App Stores.

Signeasy is a Great Places To Work certified organization with Glassdoor ratings at 4.5* consistently.

**Role overview**:
Signeasy is obsessed with delivering an amazing customer experience. As a Product Support Representative (PSR), you are the first line of defense to educate and solve problems and delight our customers. If our customers are reaching out to you, it’s because they’ve encountered a problem and need you to fix it. In these moments of frustration, our customers are looking for an empathetic, patient, and proactive person to walk them through a full resolution.

**Responsibilities**:

- Resolve our customer’s product issues and questions by providing appropriate solutions
- Escalate technical issues to the technical support engineer
- Manage customer expectations regarding issue resolution time and feature delivery
- Identify sales/upsell opportunities through support interactions and pass them on to our sales team
- Respond to reviews on AppStore/Playstore

**Requirements**:

- A Bachelor’s degree or equivalent
- 2+ years of experience as a Technical or product support representative/specialist/engineer at a B2B SaaS company
- Experience using helpdesk ticketing software
- Familiarity with OKR framework and support OKRs
- Insane ability to run diagnostics by checking user logs and backend admin tools.
- Proactive and customer focused
- Excellent verbal and written communication skills

**How can you be successful**:
You will find success and enjoy a sense of accomplishment by doing the following:

- Achieve ~ 90% or higher CSAT on closed case surveys and quality assessments.
- Become a true product expert and stay on top of our product roadmap.
- Utilize support tools and resources to get the job done in the best way with the least supervision.
- Proactively identify improvements to our product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience.
- Be a continuous bar raiser.

**How you can fit the role?**
- Demonstrate an incredibly high level of empathy, care, and patience.
- Must love and be passionate about solving customer issues, both user-level and technical in nature.
- Strong communication skills - Must be an active listener. Talks and writes in a super crisp manner.

**Why work with Signeasy (Our unique benefits)**:
Being a part of Signeasy means contributing to a culture that cherishes each member's role in our collective mission. Here, you’ll collaborate with some of the most talented individuals in an environment that nurtures growth, creativity, and learning. We offer a flexible and hybrid working model, prioritizing your safety and well-being.

Signeasy is at all costs an Equal Opportunity Provider: Diversity hiring and building a truly inclusive international team is our pinnacle interest to drive innovation, growth, and a global outlook. (Yes, we have individuals on the team who come from interesting backgrounds and experiences, including a scuba instructor).



  • Bengaluru, Karnataka, India SignEasy Full time

    Location: Bengaluru, Karnataka, India Full-time Partially remote **Join Signeasy, and contribute to a paperless world**: Signeasy is a leading eSignature and contract workflow platform to sign, send, and manage critical business documents. 48,000 companies in over 100 countries use Signeasy to simplify paperwork and increase efficiency across departments...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...


  • Bengaluru, Karnataka, India Signeasy Full time

    Join Signeasy, and contribute to a paperless world:Signeasy is a leading eSignature and contract workflow platform to sign, send, and manage critical business documents. 48,000 companies in over 100 countries use Signeasy to simplify paperwork and increase efficiency across departments like Sales, HR, Finance, Operations, etc. Signeasy is a recommended 2023...


  • Bengaluru, Karnataka, India asatkalpa Full time

    Job Summary: We are looking for an experienced Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients by addressing their concerns, answering their questions, While this position will primarily involve customer support related tasks, our...


  • Bengaluru, Karnataka, India Crack-ED Full time

    The job description of a customer support representative typically includes the following responsibilities and qualifications: **Responsibilities**: - **Providing Assistance**: Assisting customers with product information, troubleshooting, order status, billing inquiries, and technical support. - **Issue Resolution**: Resolving customer issues efficiently...


  • Banashankari, Bengaluru, Karnataka, India Ditanz Hire Full time

    **Job Description for Customer Service Representative**: **Position Title**: Customer Service Representative freshers can apply, 10th pass **Location**: banashankari stage 2 **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: - **Customer Interaction**: - Provide information about products/services, process orders, and address general...


  • Bengaluru, Karnataka, India Mouser Electronics Full time

    **Job Title: Operations Support Representative I** **Location: India** **SCOPE**: The Operations Support Representative is responsible for supporting department objectives. This is accomplished through precise, accurate and prompt completion of job duties. **ACCOUNTABILITIES**: - Accurately and efficiently analyze the customer data and categorize them as...


  • Bengaluru, Karnataka, India BOVA IT SERVICES LLC-FZE Full time

    **Job Title**:Customer Support Representative** **Experience**: 1 - 2 Years **Location**: Bengaluru, India **Qualification**: Bachelor’s Degree Holder/Any other equivalent degree **Timing**: Rotational shift (8:30 AM - 5:30 PM) IST / (2:30 PM - 11:30 PM) IST **Week offs** : Rotational **Target Audience**:Middle East **CTC : Upto INR 3...


  • Bengaluru, Karnataka, India Sandvik Full time

    Job Title : Customer Support Representative No. of Vacancies: 1 Job ID : R0064513 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Temporary / 3rd Party SANDVIK COROMANT is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and...


  • Bengaluru, Karnataka, India MillerKnoll Full time

    Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our...


  • Bengaluru, India Bifold Dynamix Full time

    **Job Title**: Customer Support Representative **Location**: Marathahalli, Bangalore **Job Type**: Full-time, Office-based **Salary**:INR 25,000 CTC We are currently hiring experienced and skilled individuals for the position of Customer Support Representative at our office in Marathahalli, Bangalore. As a Customer Support Representative, your primary...


  • Bengaluru, Karnataka, India IBM Full time

    Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...


  • Bengaluru, Karnataka, India Jindal Steel & Power Ltd. Full time

    Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and...

  • Medical Representative

    2 months ago


    Bengaluru, Karnataka, India NEURON PHARMACEUTICALS Full time

    **Product promotion and sales**: Medical representatives are responsible for promoting pharmaceutical products to healthcare specialists, including doctors, pharmacists and hospitals, to generate sales. This involves conducting product presentations, detailing the features and benefits of goods, and providing scientific and clinical data to support their...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, India DelphicJobs Full time

    Job Title: Customer Support Representative Department: Customer Support Job Title: Customer Support Representative Department: Customer Support Reports To: Customer Support Manager Summary: **Responsibilities**: Resolve customer issues in a timely and efficient manner. Build and maintain positive relationships with customers. Gather and analyze...


  • R. T. Nagar, Bengaluru, Karnataka, India Bismi Genuine product Full time

    I required good communication person male or female age 21 to 55 any degree basic knowledge of English writing. Door to Door sales representative required. **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Day range: - Monday to Friday - Weekend availability Shift: - Day shift Supplemental pay types: - Commission...


  • R. T. Nagar, Bengaluru, Karnataka, India Hindustan Gold Company Full time

    **Become Part Of Hindustan Gold Company**: Over the years, Hindustan Gold Company has emerged as one of the most sought-after employers in India, in the Gold Trade Business. With a modern-day and amiable work culture aided by the latest technology, Hindustan Gold Company provides the most excellent working environment for individuals who set on a promising...


  • Mahadevapura, Bengaluru, Karnataka, India Gain.pro Full time

    **Who are we?** Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and...


  • Bengaluru, India Woke Nutrition Pvt Ltd Full time

    We are seeking a dedicated and efficient **Female Customer Support Representative** from **Bangalore** to join our team. As a **Customer Support Representative **responsible for Customer Address Confirmation, you will play a crucial role in ensuring smooth order processing and customer satisfaction. Your primary responsibilities will involve calling...