Customer Support Executive-controlhippo

5 months ago


Ahmedabad, India Appitsimple Infotek Pvt Ltd Full time

About Appitsimple Infotek

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

**About ControlHippo
ControlHippo is a WhatsApp engagement platform that revolutionizes how businesses connect with customers.

With Control Hippo, businesses can effortlessly access their WhatsApp business account from a unified platform, efficiently handling incoming queries and establishing meaningful connections with prospects.

Control Hippo also helps with the following
- Customer Support
- Lead Generation
- Order Management
- Marketing Campaigns
- Surveys and Feedback

The Job Description for Customer Support Executive:
1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

**Requirements
1)Experience in Tech Support

2)Experience with troubleshooting

**Perks of Working with Us**
- 5-day Workweek
- Unlimited Paid Leave Policy
- Uncapped Performance-Based Incentives
- Reward & Recognition Programs
- Annual Company Retreats
- Employee Referral Rewards



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