Customer Service Representative
5 months ago
About Appitsimple Infotek
Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.
We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
**About ControlHippo**
ControlHippo is a WhatsApp engagement platform that revolutionizes how businesses connect with customers.
With Control Hippo, businesses can effortlessly access their WhatsApp business account from a unified platform, efficiently handling incoming queries and establishing meaningful connections with prospects.
Control Hippo also helps with the following
- Customer Support
- Lead Generation
- Order Management
- Marketing Campaigns
- Surveys and Feedback
The Job Description for Customer Support Executive:
- 1)Work on chats and Tickets
2)Maintain a mean response time of less than 1 minute since it is live chat support
3)Chat Quality score should not be less than 4/5
4)Close maximum support tickets in a month
5)Resolve queries with utmost efficiency to facilitate customer retention.
**Requirements**:
1)Experience in Tech Support
2)Experience with troubleshooting
**Perks of Working with Us**
- 5-day Workweek
- Unlimited Paid Leave Policy
- Uncapped Performance-Based Incentives
- Reward & Recognition Programs
- Annual Company Retreats
- Employee Referral Rewards
**Salary**: ₹9,232.84 - ₹30,732.58 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- AHMEDABAD, GUJARAT 382210: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your Current and Expected CTC?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
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