Guest Relation Associate

2 months ago

New Delhi, India IHCL Full time

Job Responsibilities

**Job Descriptions
**Guest Relation Associate**

**Reports to -Front Office Manager**

**Responsibilities**
- To have detailed information about the Hotel, product/services & room inventory.
- To have detailed information regarding arrivals, departures and daily occupancy.
- To check on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies
- To allocate rooms to all arriving guests as per preferences.
- To maintain up-to date information on room rates, current promotions, offers and packages
- To maintain all guest folios as per billing instructions.
- To co-ordinate with housekeeping for clearing of rooms
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
- To maintain and settle the guest ledger rendering accountability for the days transactions
- To encash foreign exchange as per regulations
- To maintain guest lockers for safe custody
- To handle all incoming telephone calls as per standards instructed
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly as per standards.
- To ensure that proper records are maintained for all telephone calls from the rooms
- To ensure that all transactions are supported with vouchers
- To ensure accurate cash handover
- To give proper and complete handover to the next shift
- To handle all guests without bias or prejudice
- To follow the house rules and policies laid down by the management
- To adhere to strict grooming and hygiene standards
- To consciously and continuously strive to better his/ her skills and increase his/ her knowledge
- Any other responsibilities assign to you from time to time

Job Requirements

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