Front Office Executive
2 months ago
**Job Summary**
The Front Desk executive plays a crucial role in ensuring exceptional guest experiences by overseeing all front desk operations at a resort or hotel. This position requires a strong focus on hospitality, customer service, and effective management of guest services.
**Duties**:
- Manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries
- Supervise front desk staff to ensure efficient and friendly service delivery
- Maintain a professional and welcoming atmosphere at the front desk
- Handle guest complaints and issues promptly and effectively
- Coordinate with other departments to ensure seamless guest experiences
- Conduct night audits as needed to ensure accuracy in billing and reporting
**Skills**:
- Proficiency in multilingual communication is preferred
- Experience in front desk operations within the hospitality industry
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and interpersonal skills
- Knowledge of hotel management software systems
- Ability to perform night audit duties is a plus
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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