
Process Trainer Bpo
4 weeks ago
Manage a team of customer service representatives to achieve operational excellence in BPO operations.
- Monitor shrinkage levels and take corrective actions to minimize losses.
- Develop and implement strategies to reduce attrition rates through effective team handling and performance management.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Analyze data to track key performance indicators (KPIs) such as shrinkage control, TL metrics, etc.
- Ensure seamless integration between different teams within the organization.
Pay: ₹17,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
**Speak with the employer**
+91 9307955478
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