![Zolostays Property Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
4 weeks ago
**Position Specifications**
**Role: Associate - Customer Delight**
**Company - ZoloStays Property Solutions Pvt. Ltd.**
**About ZoloStays**:
Zolo is a Investcorp, Nexus Venture Partners, Mirae Assets, and Trifecta Capital, among others,
Series-C company which provides fully managed co-living and student housing spaces. We are
India’s fastest moving technology startup in the co-living and student housing spaces. With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer all kinds of basic and luxury living amenities. Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic and healthy food, furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and much more - all enabled by technology.
Founded by alumni of IIM, IIT, AIIMS, ISB in 2015, we are currently present in 10 cities
- Bangalore, Coimbatore, Pune, Kota, Noida, Gurugram, Delhi, Hyderabad, Mumbai and Chennai and fast expanding to other geographies. We are at a team size of 700+. Serving approximately
16,000-20,000 customers daily as we speak, we have aggressive growth plans of catering to around 1,00,000 by the year-end.
**About the Role / Responsibilities**:
**The role of the Customer Delight Trainee would encompass the following**:
- Handling grievances and customer escalations, understand their problems and getting them solved.
- Insights and Analysis: Use tools to analyse customer data and provide insights on grievance response times, trends, requirements etc.
- Cross-team Interactions: Interact with the concerned teams to ensure all
grievances are addressed within SLAs, and future instances of the same kind of grievances are minimized.
**Desired Experience/ Background**
- Good Communication - English & Hindi is Mandatory
- Good Problem Solving skills
- Rotational Shifts
- Location: Bangalore, Karnataka, India
**Job Types**: Full-time, Fresher
**Salary**: ₹25,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 7353000765
Application Deadline: 28/02/2023
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