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Customer Service Officer
2 months ago
**ixamBee hiring on behalf of iEnergiser**
About us:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and
transformation solutions.
**Job Description for a Customer Support Role. - Domestic Process**
**Process Name - Airtel - Black RM/Multi/Postpaid**
**Responsibilities**:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
**Requirements**:
- Graduate with 1 year voice experience.
- Communication and thought process has to be good.
- Excellent communication skills.
- Fluent in English
- Must be comfortable working from the office.
- Need Immediate Joiners
- 45 days Paid Training
- Age Limit - 30 years
**Shift Timings - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift) - Rotational Shift**
**Female - 6 am - 8 pm (any 9 (nine) hours shift) - Rotational Shift**
**Job Location : Noida - A - 37, Gate No - 01, Sector - 60, Noida - 201301**
**Job Type: Full Time**
**Remuneration: 3,20,000 - 3,55,200 (In hand)**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹320,000.00 - ₹355,200.00 per year
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9811186848
Expected Start Date: 27/02/2024
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