Customer Service
6 months ago
Job Title: Customer Service Voice Associate
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a
Customer Service Voice Associate. As the first point of contact for our customers, you will play
a crucial role in delivering exceptional service and ensuring customer satisfaction. The ideal
customer issues.
**Responsibilities**:
Inbound Calls Handling:
- Answer incoming customer calls promptly and professionally.
- Assist customers with inquiries, product information, and issue resolution.
Problem Resolution:
- Identify and analyse customer needs to provide effective solutions.
- Resolve customer complaints or concerns in a timely and satisfactory manner.
Product Knowledge:
- Stay informed about product features, specifications, and updates.
- Provide accurate and detailed information to customers.
Customer Education:
- Educate customers on product usage, features, and best practices.
- Guide customers through digital processes when necessary.
Cross-functional Collaboration:
- Collaborate with other departments to address customer needs effectively.
- Communicate customer trends and issues to relevant teams for proactive solutions
when necessary.
**Salary**: ₹10,086.00 - ₹22,857.67 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9174653368
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