International Customer Service

2 months ago


Gurgaon, India Kalp Solution Full time

Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,957.40 - ₹35,406.13 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person



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