IT Help Desk Attendant

3 weeks ago


Argora Ranchi Jharkhand, India SGRS Academic Pvt. Ltd Full time

Training Program Development: Design and develop comprehensive training programs for IT Help Desk Attendants, covering technical skills, customer service techniques, troubleshooting methodologies, and company-specific processes and procedures.

Facilitation: Conduct engaging and interactive training sessions, workshops, or presentations for new hires and existing staff, utilizing a variety of instructional methods and materials to effectively convey complex technical concepts and best practices.

Skill Assessment: Evaluate trainees' comprehension and proficiency through quizzes, practical exercises, and simulated scenarios, providing constructive feedback and personalized coaching to address areas for improvement and reinforce learning objectives.

Knowledge Transfer: Transfer knowledge of emerging technologies, software updates, and industry trends to trainees, fostering continuous learning and skill development within the IT Help Desk team to ensure readiness for evolving IT environments and user needs.

Performance Monitoring: Monitor trainees' performance and progress post-training, track key performance metrics such as customer satisfaction ratings, response times, and ticket resolution rates, and provide ongoing support and guidance to facilitate skill mastery and job success.

**Salary**: ₹600.00 - ₹700.00 per day

**Benefits**:

- Health insurance
- Paid time off

Work Location: In person



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