ERP Support Person
3 weeks ago
Job Title: ERP Support Person
Job Summary: The ERP Support Person will provide technical support and assistance to end-users of the ERP system. They will work closely to troubleshoot and resolve system issues, maintain system documentation, and provide end-user training and support.
Key Responsibilities:
2. Investigate, diagnose, and resolve system issues and escalate complex issues to the ERP team.
3. Maintain accurate and up-to-date system documentation, including procedures, guidelines, and user manuals.
4. Assist in the development and implementation of system enhancements, upgrades, and patches.
5. Provide end-user training and support, including developing and delivering training materials.
6. Ensure compliance with established security policies and procedures.
7. Collaborate with the ERP team to identify opportunities for process improvements and efficiencies.
8. Participate in testing and quality assurance activities, including documenting and reporting defects and issues.
9. Monitor system performance and proactively identify potential issues or opportunities for improvement.
10. Perform other duties as assigned.
**Requirements**:
1. Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
2. Strong technical skills and knowledge of ERP systems.
3. Experience with C#.net language & SQL.
4. Excellent analytical and problem-solving skills.
5. Strong communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
6. Strong organizational and time management skills.
7. Ability to work independently and as part of a team.
8. Willingness to work flexible hours and participate in on-call rotation as needed.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9106609491
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