Customer Support Representative

7 months ago

Gurugram Haryana, India WanderOn Full time

**About WanderOn**

Remember the days when we used to fill our slam-books with career aspirations like scientist, teacher and doctor? Nobody at that time thought there could’ve been a career in Traveling, let alone being a travelpreneur But as life happens, you understand that a career could be anything where you can be a problem-solver for society.

And that’s how a few engineers from NIT Kurukshetra found that the travel industry in India needed a fresh burst of young energy The need of the hour was to convert a dispersed agent-based model to a more friendly, transparent and an accessible community for Indian travelers, and hence WanderOn.

We at WanderOn are a modern travel community that provides end to end travel packages in India and abroad. We design the best travel itineraries that encourage group traveling for like-minded people. Our services include road trips, trekking expeditions, corporate trips, and customized tour packages. On our trips, we ensure hassle-free traveling, top-notch accommodation and guided sightseeing that too on a budget.

**Why Join WanderOn?**

Executive Leaders & founding team all engineers from NIT Kurukshetra have left their corporate jobs to create disruption and bring about a revolution in the age-old travel industry practices ranging from creating completely new products to completely new methods of execution. If you like to disrupt old ways and bring about revolution you are a perfect fit for our company culture. We will give you an environment to thrive and moreover we are a lean team, so your growth is always in the acceleration mode. In a nutshell, we really want “You” to feel inspired every day you come to the office and make WanderOn truly a great place to work. Join us in bringing about the revolution that is coming.

**Role: Customer Support Executive**

As a Customer Support Executive for our Instagram DMs chat process, you will play a crucial role in providing seamless and efficient customer support to our clients. You will work closely with our chatbot technology to respond to inquiries, address concerns, and assist clients in planning their dream vacations. Your communication skills, attention to detail, and ability to provide accurate information will contribute to our company's reputation for outstanding customer service.

**Job Roles and Responsibilities**:

- Engage with customers via Instagram Direct Messages, using our chatbot platform, to promptly and effectively address their inquiries, concerns, and requests related to travel services.
- Provide accurate and up-to-date information about travel packages, destinations, pricing, availability, and other relevant details.
- Assist clients in navigating our website and booking process, ensuring a seamless and user-friendly experience.
- Resolve customer issues and complaints with professionalism, empathy, and a customer-focused approach.
- Collaborate with the broader customer support team to share insights, gather feedback, and continuously improve our chat bot's performance.
- Maintain comprehensive and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
- Stay updated on the latest travel trends, industry developments, and company offerings to provide accurate and informed assistance to customers.

**Skills & Qualifications Required**:

- Excellent knowledge of Instagram.
- Familiarity with Instagram and experience in managing Instagram DMs is a plus.
- Tech-savvy with the ability to quickly learn and adapt to new chatbot technology and CRM systems.
- Ability to multitask.
- Excellent oral and written communication skills.
- Ability to work in a team.
- Empathetic and patient, with the ability to handle customer inquiries and concerns in a professional and courteous manner.

**Salary**: ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you comfortable working in an onsite setting?
- What is your current CTC(annual)?
- What is your expected CTC(annual)?
- How soon will you be able to join us?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

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