Front Office Associate

2 months ago

Rishikesh, India EllBee Hospitality Worldwide Full time

**Job Information**:
Industry

**Hospitality**
***

Work Experience

**4-5 years**
***

Salary

**18000**
***

City

**Rishieksh**
***

Province

**Uttarakhand**
***

Country

**India**
***

Postal Code

**249201**

EllBee Ganga View is an upscale, luxury boutique hotel nestled in the heart of Rishikesh. Our property boasts stunning views of the River Ganga and offers our guests a tranquil and rejuvenating experience.

Our commitment to personalized service, sustainability, and attention to detail ensures that our guests enjoy a truly exceptional stay.

We are currently seeking a friendly and professional Front Office Associate to join our team. If you have a passion for hospitality and a commitment to delivering exceptional customer service, we would love to hear from you.
- Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in and check-out process.
- Provide guests with information about hotel facilities, services, and local attractions, assisting with reservations and bookings as needed.
- Answer guest inquiries and address any concerns or complaints professionally, escalating issues to the appropriate department or manager when necessary.
- Maintain accurate records of guest reservations, room assignments, and billing information, ensuring data integrity and confidentiality.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are clean, well-maintained, and ready for occupancy.
- Assist with cash handling and payment processing, adhering to established financial procedures and protocols.
- Support fellow front office team members and contribute to a positive work environment.
- Perform additional administrative tasks as required, such as preparing reports, managing lost and found items, and maintaining guest communication logs.

**Requirements**:

- High school diploma or equivalent; hospitality-related training or education is a plus.
- Prior experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English; knowledge of additional languages is a plus.
- Familiarity with hotel management software and Microsoft Office suite.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Commitment to delivering exceptional customer service and the ability to handle difficult situations with tact and diplomacy.
- Flexibility to work various shifts, including weekends and holidays, as required.
- A genuine passion for delivering exceptional guest experiences

**Benefits**:

- Competitive salary commensurate with experience
- Opportunity for growth and career advancement within the company
- Monetory Incentives based on performance
- A supportive and inclusive work environment

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