Front Office Associate

2 months ago


Rishikesh, India Sanskriti Vedic retreat Full time

The Front Office Associate is often the first point of contact for our guests and plays a crucial role in shaping their overall experience. This position involves providing guests with information, answering inquiries, taking reservations, and providing exceptional service.

**Responsibilities**:

- Welcome guests on arrival and provide them with information about amenities, area attractions, and the hotel.
- Process reservations, assign rooms, issue keys, and coordinate with bell service.
- Handle check-ins and check-outs efficiently and in a friendly and professional manner.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain a clean and organized workspace.
- Handle cash drawer and process payments accurately.

**Requirements**:

- Hotel Management diploma or equivalent.
- Previous experience in front office operations, preferably in the hospitality industry.
- Excellent verbal communication skills and ability to work well under pressure.
- A friendly and professional demeanor.
- The ability to work flexible hours, including nights, weekends, and holidays.
- Multilingual skills are a plus but not required.

**Salary**: ₹9,769.00 - ₹10,769.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Front desk: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 6396065629



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