Service Advisor

6 months ago

Taratala Kolkata West Bengal, India Bhandari Automobiles Pvt. Ltd Full time

Greeting customers and establishing a positive rapport.
- Understanding and documenting the customer's vehicle concerns or issues.
- Providing information on services, maintenance schedules, and repair estimates.
- Advising customers on necessary and recommended services based on their vehicle's condition and manufacturer guidelines.
- Explaining the benefits and importance of specific repairs or maintenance.
- Providing accurate cost estimates for repairs, parts, and labor.
- Obtaining customer approval for services before initiating work.
- Coordinating with the service department to schedule appointments and allocate resources efficiently.
- Offering guidance on preventive maintenance to enhance the longevity and performance of the vehicle.
- Maintaining effective communication with the customer throughout the service process, keeping them informed about the status of their vehicle.
- Identifying opportunities for upselling additional services or products that align with the customer's needs and the vehicle's requirements.
- Staying informed about the latest automotive technologies, service procedures, and manufacturer recalls to provide accurate information to customers.
- Collaborating with technicians, parts department, and other staff to ensure seamless service operations.

**Salary**: ₹10,643.53 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Ability to Commute:

- Taratala, Kolkata, West Bengal (required)

Ability to Relocate:

- Taratala, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9230995081

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