Mhls Advisor, Centraltime Keeping
3 months ago
Must have Bachelor's Degree or Master’s degree
- 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (support a 24x7 operations).
- Internet connection before joining date with a speed range of 50-100 Mbps
External job description
At Amazon, we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. The MyHR Live Support (MHLS) Team is seeking someone who is passionate about making a difference in people’s lives.
As an HR Professional, you are someone who is skilled at building positive relationships with employees and colleagues. You are approachable and able to handle sensitive situations with tact and diplomacy. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
You get excited to use your critical thinking and fact-finding skills. You excel at managing multiple tasks, priorities, deadlines, and have strong organizational skills. You are adaptable and open to change, and you quickly adjust to new policies, technologies, and industry trends. You are customer obsessed and regardless of the contact channel, you will take phone calls, chat online, and work on employee tickets to solve problems
Key job responsibilities
The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be:
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee’s changing needs.
- Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited.
- Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on resolution for their requests.
- Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
**This is a seasonal opportunity with an assignment duration of six(6) months based on business needs. Conversion from this seasonal role to a regular full-time position is not guaranteed. Seasonal employees may not qualify for specific benefits and time off options based on their employee classification.
- 5+ years’ experience in contact center, customer service, human resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Knowledge of US federal and state leave and disability laws.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Experience dealing with customers and exceptional use of empathy skills.
- Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
-
Ctk Svc Associate, Centraltime Keeping
6 months ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeExperience in administrative tasks such as data entry, managing data driven report processes or processes - Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint - Bachelor's degree is minimum **Overview**: Amazon About Amazon Centralized Timekeeping The vision of the Centralized Timekeeping team is to utilize top talent to...
-
Ctk Svc Associate, Centraltime Keeping
6 months ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeExperience in administrative tasks such as data entry, managing data driven report processes or processes - Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint - Bachelor's degree is minimum **Overview**: Amazon About Amazon Centralized Timekeeping The vision of the Centralized Timekeeping team is to utilize top talent to...
-
Legal Advisor
5 months ago
Bengaluru, Karnataka, India SVB DEVELOPERS Full time**Job Title: Legal Advisor - Only Real Estate Knowledge** **Location: [Bangalore]** **Experience: 3-4 years** **Education: LLB degree** **Language proficiency: Kannada ( Speak, read and write)** *** **Company Overview**:SVB DEVELOPERS was founded in the Year 2014. We are known for our quality work with committed delivery. Our aim is to develop...
-
Sales Advisor
3 months ago
Bengaluru, Karnataka, India AP Group Full timeJD for Sales Advisor: - Greeting customers, answering questions, and providing a high-quality customer experience - Understanding products and services, and being able to explain their features and benefits to customers - Leading the sales process from start to finish, including processing sales transactions - Monitoring inventory levels, restocking...
-
Advanced Quality Advisor
6 months ago
Bengaluru, Karnataka, India Novo Nordisk Full timeAdvanced Quality Advisor **Category**:Quality**Location**:Bangalore, Karnataka, IN**Department**:R&D Quality GBS**Job Level**:6- **The Position** - As an Advanced Quality Advisor, you will be responsible to handle and approve deviations/change requests for quality/safety/regulatory processes. Furthermore, you will participate and contribute in...
-
Service Advisor
4 minutes ago
Dommasandra, Bengaluru, Karnataka, India Ezyman business services LLP Full time**Customer service**: Greeting customers, answering their questions, and addressing their concerns - **Appointment scheduling**: Booking appointments for customers based on technicians' availability - **Estimating costs**: Consulting with mechanics to develop solution methods and provide time and cost estimates to customers - **Communicating with...
-
Legal Advisor
5 months ago
HSR Layout, Bengaluru, Karnataka, India SVB DEVELOPERS Full time**Job Title: Legal Advisor - Only Real Estate Knowledge** **Location: [Bangalore]** **Experience: 2-3 years** **Education: LLB degree** **Language proficiency: Kannada ( Speak, read and write)** *** **Company Overview**:SVB DEVELOPERS was founded in the Year 2014. We are known for our quality work with committed delivery. Our aim is to develop...
-
Privacy Advisor
6 months ago
Bengaluru, Karnataka, India DeleteMe Full timeAbout DeleteMe, The Online Privacy Company DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online. DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH - we are the emerging...
-
Mhls Advisor
3 months ago
Bengaluru, Karnataka, India ADCI - Karnataka Full time6+ months of human resources experience - 6+ months of customer service experience - High school or equivalent - Experience in confidential environments - Speak, write, and read fluently in English At Amazon, we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is...
-
Automobile Car Service Advisor
3 months ago
Krishnarajapuram, Bengaluru, Karnataka, India Varun Motors Full timeAn automobile service advisor is a professional who acts as a liaison between customers and the service department of an automotive dealership or repair shop. Their main responsibilities typically include: - **Customer Interaction**: Greeting customers, discussing their vehicle issues, and recording details about the problems they’re experiencing. -...
-
Immigration Advisor
6 months ago
Bengaluru, Karnataka, India IRISH EXPERT LLP Full time**Job Description: - ** Ø Keeping up-to-date with changes in Immigration laws. Ø You will be responsible for counselling and provide practical advise to client on various immigration routes, via any modes Ø Convert the client for immigration process with us by gaining clients’ confidence Ø Advice on overseas options available, so as to enable the...
-
Er/ir Advisor Sbo
5 months ago
Bengaluru, Karnataka, India Shell Full timeDo you want to be involved in shaping a great place to work, or in creating a positive environment for people; thereby, allowing them to flourish and fulfil our strategic ambitions? Are you passionate about helping our organization address employee workplace issues fairly and consistently whilst demonstrating care? **Where you fit** The business landscape...
-
Travel Advisor
5 months ago
Bengaluru, Karnataka, India ESSVEE SERVICES Full time**Travel Operations - (Europe Expert)** - Experience - 2.5 to 3 Years or above - Salary - 35k to 45K (hike depend the last salary) + Incentives - Working days - 6 days working - Timing - 10:00am to 6:30pm **Roles and Responsibilities** We're hiring “Travel Operations” with 2.5 -3yrs experience. Ensuring seamless travel operations & customer...
-
Systems Integration Advisor
5 months ago
Bengaluru, Karnataka, India NTT DATA Full time**Req ID**: 278917 We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Program Test Manager** **Overview**: As the Avon Program Test Manager you will have overall accountability for governance of testing within Avon, which includes ensuring that NTT Data's contractual commitments as...
-
Network Operations Advisor
6 months ago
Bengaluru, Karnataka, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Regional Medical Advisor
3 months ago
Bengaluru, Karnataka, India Novo Nordisk Full timeRegional Medical Advisor **Category**:Medical Affairs**Location**:Bangalore, Karnataka, IN**Department -** Medical Affairs Team**The Position** - As a Regional Medical Advisor, you will contribute actively to medico-marketing activities in the business area/portfolio and support in implementation of the Medical Affairs strategy in the country. You will be...
-
Speciality Care Advisor
6 months ago
Bengaluru, Karnataka, India Bristol-Myers Squibb Full time**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
-
Network Operations Advisor
6 months ago
Bengaluru, Karnataka, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Patient Care Advisor
6 months ago
Bengaluru, Karnataka, India Indegene Full timeLooking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most...
-
Patient Care Advisor
6 months ago
Bengaluru, Karnataka, India Indegene Full timeLooking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most...