Supervisor, Quality

3 weeks ago


Gurgaon, India Concentrix Full time

Job Title:
Supervisor, Quality

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Key Responsibilities**:

- Drive continuous improvement for Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the account
- Drive Process control & Compliance in addition to managing the audit requirements
- Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
- Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
- Intervention in MSV,B2B
- Interpret and analyze large volumes of data - at a LOB or site level

**Desired Skills**:

- Knowledge and experience of the healthcare industry.
- Excellent communication skills in English (oral and written) with excellent comprehension ability.
- Flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Detail oriented, Strong organizational skills and excellent presentation skills.
- People Management skills and great ability to deal with all levels of employees - High level of maturity to handle people including but not limited to client and leadership.
- Ability to drive initiatives to closure.
- Ability to provide leadership, direction and motivation to build high performing teams.
- Analytical / Quantitative skills.
- Good working knowledge of Transaction Quality systems, tools and technologies - Should be able to demonstrate that and train the existing QA resources.
- Should have a clear understanding of Transition, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively.
- Process oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure.

**Education Qualification**: - Graduation

**Disclaimer**:

**Location**:
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:
Time Type:
Full time
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