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Receptionist / Front Desk Executive

2 months ago

Mumbai, India The Yoga Institute Full time

You will be working with The Yoga Institute, one of the world’s oldest organized centers of Yoga.

Our social media handles:
**Skills**
- Active Listening
- Excellent Communication Skills
- Inter-personal and social skills
- Planning, Customer focused and friendliness to upsell courses
- Professional attitude and Phone etiquettes
- Able to understand various main languages. Add-on languages is an advantage. (Fluency in English and Hindi is mandatory)
- Must be organized, and have Time and Data Management skills
- Ability to handle multiple tasks and have problem-solving skills
- Handle pressure and hi-end stress environments
- Proactive and Flexibility are important

**Responsibilities**:

- Be a first point of contact with callers and handle end to end communication efficiently
- Answer, screen and forward incoming phone calls
- Direct visitors to the appropriate person and / or office, conference halls for courses, bookstore etc.
- Receive, sort and distribute daily mails/ deliveries
- Handle day-to-day front desk tasks as a front desk receptionist
- Perform variety of administrative and clerical tasks
- Welcome guests and connect them with PA’s first and then with their bosses, also connect them with departments as and when required upon client’s request.
- Streamline office reception and able to multitask ad hoc duties required
- Work in shifts and ensure the front desk receptionists’ welcome guests in a positive way
- Ensure reception area is clean, tidy and presentable with all necessary materials, brochures and stationery required
- Execute responsibilities with efficiency and execute administrative tasks to highest quality standards
- Coordinate properly all front desk activities, including correspondence and redirecting calls to appropriate persons/ departments
- Keep updated records and maintain each caller list
- Connect with teachers/ coordinators for one-on-one sessions and collating data and then sharing with management
- Finding out ways to increase admissions into courses organized by the institute
- Calling prospective clients for courses, training programs and admissions
- Attend to all enquiries on call/ walk-ins effectively
- Coordinating with other departments, security as and when required
- Organizing and arrangement of catalogues, brochures etc. kept for client use
- Overseeing the general appearance of the reception area as well as keeping supplies well stocked
Provide other administrative support whenever required.
- Maintain confidentiality

**Working hours** - Rotational shifts (6 days a week, 9 hours. No Night Shift) [ 6:00 AM to 3:00 PM and 11:AM to 8:00 PM]

**Work Location** - Santacruz-East (Close to Railway Station)

**Probationary Period**: 3 months

**Leave Policy** - 12 Annual leaves in a year that includes National and State Holidays

**Food Policy**:

- Yoga Institute is an Ashram that promotes Satvik and holy living to all. You cannot order food from outside while you are at the institute. Only Vegetarian food is allowed at the Institute. Yoga Institute provides Satvik food to all associates serving with them however if the associate wishes to carry his/her own lunch box, it has to be a vegetarian food. STRICTLY NO NON-VEG food will be allowed in the Institute premises.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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