Customer Care Representative

2 weeks ago


Kochi, India SkinSecrets Full time

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Salary**: From ₹13,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Tele calling: 1 year (required)

**Language**:

- English (required)

Expected Start Date: 15/02/2024



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