Customer Service Executive

6 months ago

Bengaluru Karnataka, India branchX India Private Limited Full time

**What’s the story?**

In India, there are more than 453+ million migrants. Less than 2% of this cohort uses mobile payments to send money home. While penetration of UPI and digital banking hit the ceiling, this invisible workforce that powers most of Bharat is still stuck in a cash economy and remains underbanked. **branchX is India's first neobank enabling empathetic banking for migrant communities.** Building banking that is meaningfully accessible to every aspiring Indian goes beyond the 9-5 bustle. If you are someone who derives fulfilment from purpose-led work with the ability to experiment, innovate, fail and iterate, branchX is the playground for you.

**Location: Bangalore**

**About Us**:
Launched in June 2020, branchX is India's first neo-banking solution, enabling empathetic banking for migrant communities. Our vision is to transform the way underbanked communities manage money with a ‘hand-holding grid’ aided by intelligent technologies. Headquartered in Navi-Mumbai, we are a 100+ member impact-driven team with offices in Noida, Bangalore, Kochi, Tamil Nadu, Kolkata and other locations.

**Where do you come into the picture?**

An enthusiastic with a pleasing personality who can manage customer support with a thrust to help the customers and create a strong connection using good interpersonal skills.

1. Manage large amounts of incoming phone calls

2. Generate upsell leads

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

**Desirables**:
1. A bachelor’s degree in administration or a related field.

2. A minimum of 3 months of experience.

3. Should be well versed with English and Hindi languages.

4. Ability to lead a team.

5. Knowledge of CRM systems.

**What expertise & experiences would you need to have to play this kind of role?**

A strong leader who is capable of leading the growth of the company with remarkable customer service to the customers.

**Core Value**

‘Empathy’ as a term has become a buzzword. At branchX, we are constantly reimagining what empathy means in action. While we are finding new ways of translating empathy at work and on the ground, we do know that it goes beyond the extension of feeling 'something' for an individual. We are combining empathy and action to uplift underbanked communities. What does this mean for you? It means you’ll be part of co-creating products for the masses. Products that are meaningfully accessed by the underserved and will directly boost India’s economy in the long term. If indulging in blue-sky thinking, innovating, and iterating to create grassroots impact makes you tickle.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Work Location: In person

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative

    6 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    4 months ago

    Bengaluru, Karnataka, India SPRING RAISE SERVICE Full time

    customer support executive Work from office Qualification: 12th, (PUC) or Any Graduate other English+Hindi/ Malayalam /Marathi/Gujarati/Tamil 6 Days working 1 Rotational Off Work from Office **Job Types**: Full-time, Permanent, Fresher **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift Supplemental Pay: -...

  • Customer Service Executive

    6 months ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...

  • Customer Service Executive

    6 months ago

    Bengaluru, Karnataka, India Credvent Service Pvt Ltd Full time

    Contacting Potential clients, Providing details about the services, Providing guidance to the clients in credit score improvement. Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Language**: -...

  • Customer Service Ambassador

    3 weeks ago

    Bengaluru, Karnataka, India Service Full time

    About UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...

  • Customer Service Executive

    2 months ago

    Bengaluru, Karnataka, India Racks And Rollers Full time

    Job Description: Customer Service Executive (CSE) - Racking Industry **Position Title**: Customer Service Executive (CSE) **Department**: Customer Service **Location**: [Yelahanka Bangalore] **Job Summary**: As a Customer Service Executive in the racking industry, you will be responsible for providing exceptional support to our customers by addressing...

  • Customer Care Executive

    3 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Non Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 16500 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(NON Voice Process) **for our esteemed client. Any Graduate with excellent communication skills in **English apply.** **Interview: Walk-in drive** **Freshers and Experience can apply** **Salary: 15000 to 20000 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1 rotational week...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 15000 to 20000 take home per month** **Job Location:...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil, Telugu and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and 6months/1 year of experience on paper as CCE/CSE can apply** **Salary: 15000 to 20000 take...

  • Cse (Customer Support Executive)

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Support Executive Voice Process **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English** **Interview: Walk-in drive** **1 year of experience on paper as Customer support executive (only international US shift experienced) can apply** **Salary: 35000 CTC and 30000 Take home** **Job...

  • Customer Service Executive

    6 months ago

    Bengaluru, Karnataka, India SM Jobscraft Full time

    **Role**: Customer Service Executive **Location**: Bangalore (Virgonagar Post) **Experience**: 2-3 years **Requirements**: Good English and Kannada communication **Key Responsibilities**: - Responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. - Assist...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, Karnataka, India Talent Corner HR Service Ltd Full time

    We are seeking enthusiastic & detail-oriented individuals with strong English communication to join as Customer Support Executive. The role involves handling survey calls, providing reminders, gathering feedback, & ensuring excellent customer service **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹28,000.00 per month Schedule: - Day...

  • Customer Service Care

    6 months ago

    Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Customer Support Executive

    6 months ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Walk in Interview Domestic Voice Process Executive-Inbound/Outbound Service Qualification - PUC / Graduates Languages Known - Good English, Hindi with Any South Language Experience - Freshers/Experience Salary Offered - upto 4.2LPA Nature of Work - WFO(mandatory) Benefits - PF & ESIC Shifts - day General shift Location - Jayanagar,...

  • Customer Service Executive

    3 months ago

    Bengaluru, Karnataka, India Orchestrate Full time

    **Position**:Customer Service Executive **Experience**: 0 -1 years in a US-based Call Center **Education**:Undergraduate or Graduate degree **Skills Required**: - Excellent Written and Communication Skills: Ability to articulate ideas clearly and effectively through both written and verbal communication. - Customer-Centric Approach: Dedication to...

  • Customer Service Executive

    6 months ago

    Bengaluru, Karnataka, India Esko Full time

    **Customer Service Executive** **Who We Are** ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content. **WITHIN YOUR TEAM** The customer support team is...

  • Cse (Customer Support Executive)

    6 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Support Executive(Non Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English can apply.** **Interview: Walk-in drive** **Freshers are preferred** **Salary: 16500 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1 rotational week...