Am Card Operations and Ul

3 weeks ago

Chennai, India HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Role Purpose**:
The jobholder has to monitor and manage the Credit & Debit Card Personalization, Deliverables Management, Returned card process for Credit cards and PIN processing. Monitor & manage third party vendors since card personalization, courier services & PIN processing are being provided by them.

**Principal Accountabilities**
- Coordinating with the vendors (Idemia & TBS)for smooth processing of embossing & PIN files
- Handling frontline customer queries & complaints
- Daily recon of cards embossed & delivered
- Returned cards inventory tracking and re-direction
- Destruction of retained card as per set frequency
- Stock recon & Indent tracking (card plastic & stationary)
- Invoice Processing
- Ensure all card maintenance activities are completed by the vendor within the time frame
- By supporting new product rollouts or process changes proactively.
Requirements
- Minimum Graduation or as required for the role, whichever is higher
- Minimum Bachelor’s degree / Graduation with 2 years of experience
- Holistic understanding of the Branch Operations and Processes of the bank
- Sound understanding of the company’s customer service requirements

**Useful Link**
Link to Careers Site: Click
***
**HERE**
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

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