Australian Customer Service Process
1 month ago
**Customer Support Executive Responsibilities**:
- Managing customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery
- Possessing excellent product knowledge to enhance customer support.
**Customer Support Executive Requirements**:
- A minimum of 1years experience in Customer Service or BPO.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹36,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Where do you Stay?
- Are you comfortable with Malad location?
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
- International voice process: 1 year (required)
- Sales: 1 year (required)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (required)
Willingness to travel:
- 100% (required)
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