Australian Voice Agent

2 months ago

Mumbai, India Tata Consultancy Services Full time

Grade
- BPO Z/1/2

Skill
- Australian Voice

Location
- Mumbai

Customer Service Agent Job Responsibilities and Duties:

- Explain company's features, products, and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Open trouble ticket depending on the nature of the service issue
- Analyse, isolate and diagnose customer service trouble
- Route ticket to appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visit with on-ground team
- Escalate customer complaints in accordance with company polices
- Respond to any customer general inquiries and
- Redirect calls not related to the Services

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