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Customer Service Representative

1 month ago

Hyderabad, India Sitel Full time

**Customer Service Representative - India**:

- Req ID#: 370222- Hyderabad, India, IN**Customer Service Representative - India**:

- Customer Service**About Us**:
Foundever India Pvt Ltd
- Foundever is;
- World€s Leading BPO.
- Handle 3 million contacts every day.
- 60000 Employees Worldwide.
- 145 centers in 27 countries.
- 350 clients
- 36 languages
- Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

**Job Summary**:
Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

**Primary Job Responsibilities**:
Greetings from FOUNDEVER

Foundever is hiring for International Technical Support Voice Process.

Job Details:
1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

**Salary**: As per Market Standards

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:
1. International Voice (Technical Support)
- **Responsibility**: Provide Technical Support to International Customers
- **Shift Timings**: Should be flexible to work in US Rotational Shifts.
- **Desired Skills**: Need Excellent Communication skills in English.
- Must-Have** **strong Technical Knowledge(Hardware, Software, and networking Concepts)
- **Working Days**:5 days working
- **Weekly Offs**:2 Week Offs(Rotational and Split)
- **Transport**:Home Pickup and Home Drop.
- **Rounds of Interview**:JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

You can refer your friends too

**Skills/Knowledge/Abilities**:

- Call Center experience a plus
- Provide a high quality and proactive service to both internal and external customers

**Education**:

- High school diploma or equivalent
Bachelors in a related field

**Experience Target**:

- Call Center experience a plus

**Customer Service Representative - India**:

- Take the assessment**Job Segment**:Call Center Representative, Testing, Call Center, Customer Service Representative, Customer Service, Technology

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