Customer Success

1 month ago

Bengaluru, India Crio.Do Full time

**Job Title**: Associate - Customer Success

**Company Overview**:
At Crio.Do, we take pride in pioneering the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, transforming the way technology is learned and careers are shaped. Through "work-like" Micro-Experiences, we offer developers real-world problem-solving exposure while aiding tech organizations in identifying and nurturing exceptional talent.

**Requirements**:

- Strong written and verbal communication skills.
- Highly empathetic with a genuine desire to help individuals grow.
- Active listening skills, patience, and curiosity about how things work.
- Ability to coordinate and manage live sessions.
- Proficiency in handling data and reports using tools like MS Excel.
- Basic understanding of programming.
- Minimum 1 year of experience in customer handling/customer support.
- Ability to test new processes and make quick decisions in a fast-paced environment.
- Proactive, disciplined, organized, and resilient.
- Eager to learn and open to feedback.
- Ability to manage work in an organized manner and provide progress reports.
- Strong execution rigor and attention to detail.

**Roles and Responsibilities**:

- Coordinate and facilitate live sessions.
- Handle live sessions effectively.
- Gather and analyze session reports.
- Provide exceptional customer support.
- Proactively engage with customers to understand their needs and help them succeed.
- Test and implement new processes to enhance customer experience.
- Collaborate with the team to improve existing processes.
- Use data to identify trends and areas for improvement.
- Prepare and deliver progress reports.
- Assist in problem-solving and troubleshooting.
- Maintain a high level of knowledge about our products and services.
- Ensure customer satisfaction and retention.

**Perks**:

- Work in a disruptive space, redefining technology learning for software developers.
- Opportunity to be an early member of the team and grow with the organization.
- Work with a founding team experienced in engineering, product management, business, operations, and strategy from renowned companies like Google and Flipkart.
- Competitive compensation and benefits package.

**Additional Details**:

- **Location**: Bangalore (In-office).
- **Shift**: Day shift.
- **Package**: As per company standards.

**Salary**: ₹400,000.00 - ₹550,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently working?

**Experience**:

- total work: 1 year (required)
- Customer relationship management: 1 year (preferred)
- Operations: 1 year (required)

**Speak with the employer**
+91 9880968703

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