Customer Relationship Executive

3 weeks ago


Gurgaon, India 9 Plates Hospitality Private Limited Full time

**Position Overview**:
**Key Responsibilities**:
**Issue Resolution**: Act as the primary point of contact for franchise owners, addressing their queries, concerns, and issues promptly and professionally. Utilize problem-solving skills to find appropriate solutions and ensure a high level of satisfaction.

**Communication**: Establish clear and consistent communication channels between franchise owners and relevant departments within the company. Relay franchise owner issues and feedback accurately to the appropriate departments to ensure swift resolution.

**Relationship Building**: Cultivate strong and positive relationships with franchise owners, understanding their unique needs and fostering a sense of partnership between them and the brand.

**Conflict Resolution**: Mediate and resolve conflicts that may arise between franchise owners and the brand. Work collaboratively to find mutually beneficial solutions while maintaining the brand's standards and policies.

**Feedback Collection**: Gather feedback from franchise owners on an ongoing basis, providing insights to the management team for continuous improvement and refinement of processes.

**Training and Support**: Assist franchise owners in understanding the brand's policies, procedures, and initiatives. Provide necessary training and support to ensure their successful operation of outlets.

**Data Management**: Maintain accurate and organized records of interactions, feedback, and issue resolutions. Use CRM tools to track and manage communication effectively.

**Collaboration**: Collaborate with various departments such as Operations, Marketing, and Finance to ensure franchise owner needs are met, and their concerns are addressed promptly.

**Performance Tracking**: Monitor key performance indicators related to franchise owner satisfaction, issue resolution time, and communication effectiveness. Provide regular reports to management.

**Continuous Improvement**: Identify opportunities for process enhancement and streamlined communication to enhance the overall franchise owner experience.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in customer relationship management, preferably in the foodservice or franchise industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Empathy and patience in dealing with various stakeholders.
- Strong organizational skills and attention to detail.
- Ability to work independently and within a team.
- Flexibility to adapt to changing priorities and requirements.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

**Speak with the employer**
+91 8800020766



  • Gurgaon, Haryana, India timesjobs Full time

    JOB DETAILSData mining for searching relevant / prospective clients from the assigned territories.To make cold calls to the prospective clients and promote our engineering services viz : Structural Detailing, BIM, Precast etc.Maintain systematic data of all the sales promotion transactions in Salesforce.Lead generation , booking appointments of the...


  • Gurgaon, India Veg Ease Full time

    **Job Title**: Customer Relations Executive The Customer Relations Executive is a pivotal role dedicated to nurturing positive relationships between the company and its customers. This position involves providing exceptional customer service through various communication channels, such as chatting and calling, to address inquiries and ensure customer...


  • Gurgaon, India CRATERZONE PVT LTD Full time

    **Profile : Customer Relationship Executive/Support Executive** **Exp : 1-2 Year** **Location : Udyog Vihar phase 3** **CTC : Upto 4lpa** **Roles and Responsibilities**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various...


  • Gurgaon, India MTG Learning Media Pvt Ltd Full time

    We are looking for an Customer Relationship Executive for our Sister concern Science Olympiad Foundation. Who are Resolving customer Queries quickly and efficiently. **Handling customer queries on Live Chat Process.** **Qualification**: Graduate in any Discipline Skills Required. 1. **Excellent Communication Skills both verbal and written in English.** 2....


  • Gurgaon, India RedGirraffe Full time

    Conducting customer satisfaction surveys to understand what areas of the company's services need improvements - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - Dealing with customer issues and churning out an easy-to-follow solution - Managing payment and delivery of customer...


  • Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

    **Location**: Gurugram ( Sector 74 A) **Vacancy**: 1 **Minimum Qualification**: Graduate in any domain / MBA **Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM. **Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS...


  • Gurgaon, India Power gummies Full time

    OVERVIEW OF THE ROLE: We are seeking a dynamic and results-driven CRM executive with 1-3 years of experience to join our team or a fresher who has good communication skills. As a CRM Executive, you will be responsible for developing and implementing customer-centric strategies to enhance customer retention and drive sales growth. You will work closely with...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also...


  • Gurgaon, India BUILDMYINFRA PVT LTD Full time

    **Client Relationship Executive** **About Us -** BUILDMYINFRA is specialized in the infrastructure of Warehouses & Retail stores with an end-to-end solutions from Audit, Design, Supply, Build & Monitor.Our core services include Civil, MEP, HVAC, Electrical, Fire Security, CCTV & Surveillance, IT Networking, IT Managed Services, Office Interiors, IDS, FAS,...


  • Gurgaon, India Butterfly Ayurveda Pvt. Ltd. Full time

    Responsibilities 1) Make order confirmation calls to customers. 2) Make outbound calls to take feedback from customers and share reports on a daily basis. 3) Make follow-up calls on a timely basis and forward the feedback to the concerned team for further action. 4) Use the telephone to reach out to customers and verify account information whenever...


  • Gurgaon, India FirstCry.com Full time

    CRO at Firstcry Sonipat, Haryana Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø - Basic math skills Ø - Track record of achieving sales quotas Ø -...


  • Gurgaon District, Haryana, India IITIIMShaadi Full time

    **Job Summary** You have to engage with highly qualified individuals, understand their needs, suggest them matches suitable to them and handle their accounts. **Responsibilities and Duties** - Regular interactions with client ensuring follow ups and client engagement. - Building and managing strong relationships with customers to ensure timely renewals and...


  • Gurgaon, India SCIENCE OLYMPIAD FOUNDATION Full time

    **JOB DESCRIPTION** - Excellent Communication Skills both verbal and written in English. - Flexibility to adapt to a fast-paced learning atmosphere. - The job would include handling of Data Processing and coordination / Follow-ups with School Principal/Teachers **SKILLS & REQUIREMENT** - An interest in computers and Internet technology. - Unconditional...


  • Gurgaon, India Easyfix Handyman Solutions India Pvt. Ltd. Full time

    **Job Summary** We are looking to employ an experienced client servicing executive to handle all inquiries, concerns, and complaints professionally To be successful as a client service executive, you should be committed to helping clients and working under pressure Ultimately, an outstanding client servicing executive should demonstrate excellent...


  • Gurgaon, India BUILDMYINFRA PVT LTD Full time

    **OVERALL RESPONSIBILITY** As a client relationship face you are responsible for all over strategic planning, account management and for the overall success of BMI’s relationship with assigned clients account. Success will be measured by strategic and practical leadership and oversight, optimizing online care utilization and the financial performance of...

  • Relationship Manager

    5 hours ago


    gurgaon, India A1 Human Wealth Management Full time

    Designation - Relationship Manager Position - 2 Gender - Male CTC - 3 to 5 lpa Industry Preference - Stock market , insurance, SIP, Financial advisor Skills - Excellent Communications , Field knowledge , Portfolio handling, Knowledge about stock marketing, insurance, SIP, Financial advisor and portfolio Qualification - Graduate ...


  • Gurgaon, India staffix inc Full time

    Job Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.


  • Gurgaon, Haryana, India staffix inc Full time

    Job Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.