Junior System Administrator

3 months ago

Delhi Delhi, India AAPNA Infotech Full time

**- Support and resolve IT and systems related issues reported by employees.
- Should have knowledge in Windows system, MAC, and Linux.
- Basic understanding of Microsoft OS internals.
- Experience with System Installations, Hardware Upgrades, Application Installations on Windows, Linux, and Mac OS platform.
- Knack in troubleshooting problems related to hardware / software / networking.
- Should have knowledge of Active Directory.
- Knowledge of Cloud (Azure & AWS) is a plus point.
- Excellent communication skills (both written and oral).
- Evaluate and recommend new technology as it relates to the end user.
- Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
- Interface with other Core Services teams to solve complex issues.
- Create / Maintain support solutions and documentation for service desk.
- Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
- Access management: Maintain accurate and updated IT Asset Management inventory to keep track of the equipment we have.
- Monitor system performance and ensure system availability and reliability.
- Microsoft certifications, or equivalent, are a plus.
- Perform routine system backups and ensure data integrity.
- Investigate and diagnose network connectivity issues.
- Collaborate with senior IT staff members to resolve complex technical problems.
- Assist in managing user accounts, permissions, and access rights.

**Key Performance Indicator**:

- Resolution of all tickets within SLA.
- Active directory performance of all services.
- Basic understanding of system administration tasks, including server maintenance and user management.
- Taking ownership of issues.
- Backup of critical services.

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